Customer Care Representative

Job Description Customer Care Representative Responsibilities Professionally and promptly handle requests by contacting the homeowner after reviewing provided documentation, homesite and case history. Use remote assistance tools to patiently guide homeowners through troubleshooting, investigative, and resolution steps. Share guidance on warranty coverage, out‑of‑warranty items, and self‑help solutions. Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology. Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with trade partners for further action. Ensure repairs are completed and homeowners are satisfied through knowledgeable, friendly, and proactive support. Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards. Process back charges and EPOs to ensure prompt payment of trade partners as needed. Proactively remedy any trade partner scheduling, communication, or payment related issues. Participate in after‑hours on‑call rotation and expedite emergency repairs as directed by management. Perform additional duties as assigned to support the overall success of the division. Qualifications Minimum high school diploma or GED required. Excellent verbal and written communication skills. Prior customer service experience required, preferably with a homebuilder. Must possess good organizational and time‑management skills, and understand technical aspects of residential construction. Availability to work flexible hours based on business needs, including evenings, weekends, and holidays. Able to analyze problems, determine solutions, and produce desired outcomes. Intermediate to advanced PC skills (Microsoft Word and Excel). Must possess professional attitude to represent the company in a positive manner. Physical & Office/Site Presence Requirements Regular in‑person attendance at company communities, job sites, and offices during regular work hours is an essential function of this job. The role requires working more than eight hours per day in the confined quarters of a construction trailer, operating a motor vehicle, reading plans, climbing stairs and ladders, bending, stooping, reaching, lifting, moving and/or carrying equipment which may be in excess of 50 pounds. Occasional operation of construction equipment and finger dexterity to operate a computer keyboard and calculator may be required. Compensation & Benefits Base compensation is an hourly rate of $33.80 - $38, subject to adjustment based on qualifications, geographic differentials, and operational considerations. Possibly eligible for bonuses. Possibly eligible for commissions. Eligible for the benefits listed in the company policy. Benefits Lennar offers a comprehensive benefits package including medical, dental, and vision insurance; a 401(k) retirement plan with a dollar‑for‑dollar company match up to 5%; paid parental leave; an associate assistance plan; education assistance; up to $30,000 in adoption assistance; up to three weeks of vacation annually; holiday, sick leave, and personal day policies; a new hire referral bonus; home purchase discounts; and special events such as Everyone’s Included Day. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. #J-18808-Ljbffr Lennar