Billing Specialist

Billing and Collections Analyst

Our client, a B2B logistics company, is seeking a detail-oriented Billing and Collections Analyst to ensure timely and accurate customer invoicing and to manage the full receivables cycle. This is a hands-on role well suited to a quick learner: the billing function relies on multiple specialized systems that do not integrate with one another, and a meaningful portion of charges must be managed and applied manually rather than through automation. Comfort ramping up on unfamiliar tools and processes is essential. Note: this is commercial B2B billing, not medical or consumer.

Key Responsibilities

• Produce accurate, timely weekly invoices and make necessary manual billing adjustments, including flat-fee adjustments, inventory adjustments, and late fees.
• Provide customers with A/R statements, research and resolve invoice disputes and A/R issues, and request payments as needed — commercial collections, reconciliations, research.
• Participate in customer onboarding calls with Sales and coordinate customer meetings on pricing, open receivables, and payment matters.
• Manage and monitor pallet balance and dwell-through KPIs — reconciliation.
• Review contracts and customer profiles to confirm approved pricing, terms, and contact information.
• Analyze large data sets and prepare spend reports, payment analyses, and other reporting as needed — Excel.
• Coordinate across functional teams to drive business performance.

Qualifications

• 2+ years of related experience in billing, collections, and/or cash applications.
• Proficiency in Microsoft Excel including pivot tables, VLOOKUP, and analytics; reconciliation experience preferred.
• Strong attention to detail and a proven ability to reconcile across systems.
• Excellent written and verbal communication; comfortable speaking directly with customers.
• Bachelor's degree, or two years of related experience/training, or an equivalent combination.
• Strong data entry skills and proficiency in Outlook.
• Ability to manage multiple tasks simultaneously and adapt quickly to new systems.

This role requires occasional overtime for weekly billing and during month end close.