IT Support Specialist

IT Support / Digital Producer

With Precision Pipeline Solutions in New Windsor, NY, you'll be working for one of the nation's fastest growing private companies in the natural gas and utility contracting industry. Our mission at PPS is to be the premier provider of the development and implementation of Single Source, multi-dimensional problem-solving techniques – driving the most effective SOLUTIONS to our utility clients. Our customers will choose us because of our diverse expertise, quality workmanship, and reputation to provide the utmost degree of value.

Precision Pipeline Solutions is looking for an IT Support / Digital Producer who has good customer service skills and technical knowledge. We offer paid certification training, company phone, and equipment. Must be a self-starter and be able to meet goals and deadlines. Team and solo work environment. This is an in-office position with the occasional work from home. Starting wage is based on experience.

*This position requires minimal travel and candidate must have a reliable form of transportation.

Job Description

• Builds and maintains company web pages and company website
• Use and operation of power apps
• Use and operation of Share Point
• Troubleshoots login issues / password resets
• Troubleshoots telephone and VOIP issues to resolve them
• Contacts 3rd party support for escalations
• Responds to telephone calls, and generates a support case for all incident/service requests
• Documents, tracks, and examine problems to ensure timely solutions
• Writes how-to-guides, editing, and revising it with updated information when necessary
• Provides technical assistance for questions and problems
• Follows through with customers to ensure full resolution of issues
• Administers cloud services, Office365, etc.
• Assists in training computer users
• Asks relevant questions to determine nature of problem
• Installs, modifies, and repairs computer hardware and software; and installs peripherals for users
• Addresses basic problems with Networks and other systems to resolve network connectivity issues

Work Environment: The office is a casual and entrepreneurial environment. Will work closely with Accounts Payable Supervisor and other Finance team members, and communicate often with Operations staff.

Location: New Windsor, NY

PPS is a wholly-owned subsidiary of PrimeLine Utility Services, a wholly-owned subsidiary of Vinci Energies, a worldwide leader in the design, construction, and maintenance of energy-efficient, networked infrastructure.

Vinci Energies is a wholly-owned subsidiary of Vinci, SA, the largest construction company in the world. Their backing provides the financial strength and expertise to enable PPS to provide our customers with the best solutions, technology, and equipment available.

Requirements

• Must have 1-3 years relevant technical experience.
• Must be able to commute to the office
• Must be able to be on call rotation
• Must be able to work overtime (1.5x rate)
• Must be reachable during hours of operation and during on call hours for emergencies
• Must possess a valid driver's license