Student Financial Services Coordinator

Student Financial Services CoordinatorThe Student Financial Services Coordinator ensures timely, accurate, and appropriate dissemination of financial aid information regarding processes to students and prospective students. Provides accurate and timely information to external parties regarding student eligibility. Coordinates activities related to a financial literacy program, and monitors department's web content.Essential Duties and Responsibilities:Responds to external agencies requesting student information by reviewing student files, validating data, completing forms and verifying student's financial aid eligibilityManages and implements Financial Literacy/Default Prevention programManages Policy and Procedure library for financial aid officeResponds to students and families in a responsive and friendly manner about methods on how to pay for their education and financial aid eligibility. Must have the ability to explain Title IV, state and institutional regulationsAnswers questions, inquiries or requests from students and other authorized parties in writing, in person or over the phone regarding financial aid programs and eligibility application procedures and costsParticipation in training seminars, conferences, committee meetings in order to maintain current on all Title IV financial aid rules and regulationsRepresent department and the University favorably and in accordance with established Core Values and expectationsMaintain financial literacy web pageHost financial literacy events on campusPresent to incoming and continuing students on the financial aid processMaintains policies and procedures and monitors the department's web content and updates as necessaryPerform other duties as assigned or directed to meet the goals and objectives of the organizationAdvising and Counseling: Serve as primary point of contact for students, families, and campus partners, providing accurate and timely information related to student financial services, including financial aid and student accounts, this can include account inquiries related to FAFSA, Private loan selection, billing and payments.Customer Service & Student Engagement: Strong ability to provide compassionate, solution-focused customer service, assisting students and families with financial aid, billing concerns, and payment options. Proficient in crisis management and intervention techniques to support students in financial, academic, or personal distress.Qualifications:Bachelor's degree requiredOne to two years' experience in higher education or a financial aid office preferredKnowledge and understanding of Federal Student Aid programs essentialWorking knowledge of Department of Education softwareWorkday Student experience a plusRequired initiative and the ability to work effectively under minimal supervisionExcellent verbal and written communication skillsHigh level of proficiency with Microsoft Office applicationsEqual Opportunity EmployerKCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.Annual Security ReportKCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.Thank you for your interest in a career at KCU!