Director of Operations

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for overseeing and optimizing the daily operational functions to ensure efficient cost-effective and high-quality service delivery.
This role involves strategic planning operational leadership and collaboration with department heads and division chiefs to align operations with the hospitals goals and regulatory requirements. This position plays a crucial role in driving continuous improvement initiatives and fostering a culture of excellence throughout the organization.
Does this position require Patient Care No
Essential Functions-Oversee the day-to-day operations of the hospital and department ensuring all departments function smoothly and efficiently.
Develop and implement operational strategies that align with the hospitals mission goals and long-term objectives.
Identify and execute process improvement initiatives to enhance operational efficiency reduce costs and improve patient care outcomes.
Develop and manage the operational budget monitoring expenses and ensuring financial performance aligns with targets.
Ensure hospital and department operations comply with all regulatory requirements and maintain a safe environment for patients staff and visitors.
Lead mentor and develop a team of managers and staff promoting a culture of collaboration and continuous improvement.
Manage relationships with vendors and negotiate contracts to ensure high-quality service delivery and cost efficiency.
Stay updated on healthcare technologies and systems implementing new tools to improve operational performance.
Monitor key performance indicators (KPIs) and operational metrics providing regular reports and recommendations to senior leadership.

Qualifications

Education
Bachelors Degree Healthcare Administration required or Bachelors Degree Business Administration required or Bachelors Degree Related Field of Study required or Masters Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree
No

Licenses and Credentials

Experience
Experience in healthcare operations or a related area 8-10 years required and Experience in management or leadership 5-7 years required

Knowledge Skills and Abilities
- In-depth understanding of hospital operations healthcare regulations and industry best practices.
- Proven ability to lead and inspire teams drive change and manage complex operations effectively with excellent communication and interpersonal skills.
- Strong strategic planning skills with the ability to develop and execute long-term operational strategies.
- Expertise in analyzing operational data identifying trends and making data-driven decisions.
- Strong financial management skills including budgeting cost control and financial analysis.
- Ability to think critically and solve complex operational challenges in a dynamic healthcare environment.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$124342.40 - $180897.60/Annual

Grade

9

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Required Experience:

Director