Desktop Support Engineer

Remote Desktop Support Specialist

Preferred relevant work experience 2 to 6 years Excellent knowledge in remote desktop support Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Good knowledge with Windows 10 Performs upgrades as directed to ensure the longevity of equipment Test computers to ensure proper functioning of computer systems. Adhere to policies as per corporate manuals and directives. Setup computers and install software for various applications and programs. Interact with staff on desktop problems and their resolution. Network and connect computers within organization to better communication. Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. Good Knowledge with software distributions tools. Must be comfortable working in 24*7/On-Call environment. Provide assistance needed from Top level Management, CEO and VP level Users Knowledge of Active Directory, MS Exchange, SCCM Client, Dell Command Center Knowledge of MS Office Suite 2016/365, One Drive Knowledge of Apple/Android Mobile devices ITSM ticketing tools such as Remedy, Client Service Center, client Service Center - Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines