Risk Management Analyst

Risk Management Analyst

The Risk Management Analyst provides professional, technical, and analytical support for the City's self-insured property and liability program. This position manages day-to-day claims administration in coordination with the City's Third-Party Administrator (TPA), ensures accurate financial and MUNIS accounting of all claim activity, supports excess carrier reporting, and delivers timely analysis that informs risk reduction and financial planning. This role is central to the success of the City's self-insurance status and will work closely with the Risk Manager, Safety Training Coordinator, Finance, Legal, HR, and all operating departments.

Essential Duties & Responsibilities

Claims Management

• Serve as the primary liaison with the City's TPA for all property, auto liability, general liability, and subrogation claims.
• Review new claims to ensure timely intake, complete documentation, and accurate coverage determination.
• Monitor claims for reserve adequacy, adjuster activity, settlement recommendations, and timely follow-up.
• Conduct regular claim review meetings with adjusters and escalate significant claims to the Risk Manager.
• Support excess carrier notification, reporting, and documentation for potential high-exposure losses.
• Maintain a claim tracking system that captures critical dates, reserves, payments, and status updates.

Financial & MUNIS Responsibilities

• Ensures accurate and timely claims data input and updates into MUNIS risk management module
• Perform monthly reconciliation between TPA loss runs and MUNIS disbursements, ensuring accuracy and compliance.
• Enter or validate claim payments, reserve adjustments, and journal entries in coordination with Finance to reconcile deductible billing and processing.
• Assist with annual actuarial data preparation and year-end claim liability estimates.
• Track department-level claim costs and support internal chargeback processes.
• Develop and refine dashboards, reconciliation tools, and reporting templates.

Analytics & Reporting

• Produce monthly, quarterly, and annual claim reports analyzing trends, cost drivers, frequency/severity patterns, and department comparisons.
• Monitor emerging risks, identify repeat loss causes, and provide insights to support prevention strategies.
• Assist with citywide safety initiatives by supplying data to guide training and risk reduction priorities.

Process Improvement & Compliance

• Develop and maintain standard operating procedures for the full claim lifecycle, including intake, documentation, reserve management, settlement authority, excess reporting, and closeout.
• Maintain an audit-ready documentation environment, ensuring all claim records, financial transactions, and communications are complete and compliant.
• Recommend improvements to TPA performance, departmental reporting practices, and internal workflows.
• Support internal controls related to claim payments, evidence handling, and financial accuracy.

Collaboration & Customer Service

• Provide guidance and support to city departments regarding incident reporting, documentation, and claim expectations.
• Coordinate with Legal, HR, and Safety staff on claims involving litigation, employment matters, or workplace injuries.
• Assist the Safety Training Coordinator by identifying risk trends that inform training and inspections.
• Support administration of accident review committee.
• Assist the insurance program renewal process by collecting underwriting data and engaging with the insurance broker team in response to periodic information requests.
• Certificates of Insurance
  • collaborate with contract manager and clerk's office to track vendor and contractor compliance
  • create and manage process for issuing COIs upon request
• Uphold professionalism, confidentiality, and excellent communication across all interactions.

Key Competencies

• Attention to detail and accuracy
• Analytical thinking and problem-solving
• Ability to manage multiple claims simultaneously
• Strong organizational and time-management skills
• Sound judgment in evaluating liability and financial exposure
• Ability to maintain composure during high-severity incidents
• Collaborative approach to working with city departments and external partners

Position Impact

• Reducing claims cost through active oversight and early intervention
• Ensuring financial integrity of claim payments and reserves
• Improving risk awareness across city departments by building a culture of accountability, where data accuracy is prioritized over speed to ensure long-term sustainability
• Enhancing operational and fiscal sustainability of the City's risk management program

Minimum Qualifications

• Bachelor's degree in Risk Management, Public Administration, Business, Finance, or a related field; or equivalent experience.
• Experience in claims administration, risk management, insurance adjusting, or a related field preferred.
• Familiarity with TPA systems, insurance principles, liability evaluation, and claims documentation.
• Strong analytical and data management skills, including proficiency with Excel and reporting tools.
• Ability to learn and operate the MUNIS ERP system (prior experience preferred).
• Strong written and verbal communication skills.