Partner Success Lead

Job Description UW Continuum College has an exciting opportunity for a Partner Success Lead (PSL)! About the position: Continuum seeks an exceptional engagement leader to join the Academic Partnerships team as a Partner Success Lead (PSL). This position is responsible for strategically delivering superior client services to UW campus partners in support of their academic goals. In order to best meet the unique needs of each academic program, PSLs act as partners' primary point of contact at Continuum College and ensure partner needs are met by Continuum’s internal experts.  PSLs partner with 20 Schools and Colleges across the UW tri-campus to support nearly 100 fee-based degree and certificate programs administered through Continuum College.  The individual in this role will be the primary liaison for a portfolio of these programs. This role also includes oversight of three portfolios: Summer Sessions, Legacy Courses, and Administrative Service Fee courses. The Summer Sessions program at the UW operates somewhat differently from the other three academic quarters at UW. The individual in this role will work with campus partners from across the UW to grow academic participation in Summer Quarter through financial support for online course development and targeted marketing activities for non-matriculated students. Legacy Courses are a small collection of fee-based courses offered directly by Continuum College to support Bachelors degree completion students, while Administrative Service Fee courses are a route for faculty members to offer credit-bearing programs through grants or other philanthropic support. This position is represented by a new organized union. While the Union/Bargaining Unit field below says “Not Applicable”, this position is represented by SEIU 925 Continuum College.   About you:   You thrive in a collaborative, dynamic work environment. You are committed to fostering a respectful and inclusive environment and support practices that promote equity and a sense of belonging for all. You model consistent collaboration, relationship building and formidable problem-solving.   Functional Responsibilities   Support credit-based programs in portfolio - 20% Work with departments to build new fee-based programs and shepherd them through the University’s approval processes. Serve as the primary point of contact for campus partners within assigned portfolio. Relationship building internal and external - 10% Coordinate with internal Continuum staff to ensure registration, fee collection, marketing efforts, and all other services for campus partners are executed effectively and efficiently. Assist partners in understanding their fee-based budgets and assist in the budget development process for partners who select this service. Summer Sessions, Legacy and Administrative Service Fee Courses - 50% Own the Summer Sessions administrative budget and the Legacy Courses revenue / expense budgets. Work with departments to find / hire qualified instructors for Legacy Courses. Provide input on the applications for Administrative Service Fee courses. Collaborate with other PSLs and departments across the UW to ensure Summer Session budgeting, scheduling, enrollment, reporting, and revenue sharing are effectively carried out. Collaborative leadership to meet business needs - 10% Develop strong client relationships with campus partners and act as an advocate for partner needs within Continuum College. Consult with partners on UW policies and procedures related to fee-based programs. Problem solving and process development - 10% Demonstrate creativity in problem solving and process development. Suggest add-on marketing, market research, online education, or other services to campus partners as appropriate. Escalate emerging issues to Continuum College leadership, as appropriate.      Required Qualifications: To be considered for this opportunity your application must demonstrate you meet the minimum qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Minimum Qualifications: Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department. Bachelor’s degree in education, communications, business, or relevant field Five (5) years of experience in account management such as account/client/customer management positions. Demonstrated ability to develop systematic partnership approaches in a complex environment. Excellent communication and relationship development skills. Demonstrate a commitment to professional, continuing, and online education. Demonstrate the ability to uphold practices and policies that promote diversity, equity, and access for all. UW Continuum College (Continuum) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Youth & Teen Programs, and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We are focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.   Compensation, Benefits and Position Details Pay Range Minimum: $88,020.00 annual Pay Range Maximum: $88,020.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit Shift: First Shift

• United States of America) Temporary or Regular? This is a regular position FTE
• Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the

UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. Use the filters or enter keywords in the search box (such as “custodian,” “nursing” or “manager”) to explore available opportunities. To find temporary opportunities, enter “temporary” in the search box. If you are a current UW employee: You must log into Workday and apply internally through the UW Jobs Hub. Looking for faculty, librarian or academic staff positions? Please visit our Academic Jobs site. Looking for student employment? Learn more on our Student Employment site. There are many perks to working for the University of Washington. Learn more about the benefits that could be available to you as a UW employee. Sign up for Job Alerts to be notified about job opportunities at the UW that interest you; you’ll be one of the first to learn when openings become available. You will be asked to create an account if you do not already have one.