Collections Representative

Collections RepresentativeWaste Connections, Inc. is the leading provider of sustainable waste and recycling solutions serving the New York City metropolitan area. With a commitment to customer service, environmental responsibility, and operational excellence, we are proud to support local communities while helping clients manage waste more efficiently. Join our growing team and be part of a mission-driven company making a real impact.Waste Connections has an immediate opening for a Collections Representative based in Iselin, NJ. We are seeking a detail-oriented and results-driven professional to join our team in-office, five days a week. In this role, you will be responsible for making a high volume of outbound collection calls on delinquent accounts, taking customer payments over the phone, setting up payment arrangements, and resolving service or billing-related issues. This position requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to managing delinquent accounts.Pay rate: $23-$27/ hr. (depending on relevant experience)Schedule: Monday–Friday, in-officeHours: 8:00 AM – 5:00 PMKey ResponsibilitiesMonitor and follow up on past-due accounts to ensure timely resolutionContact customers via phone, email, and written correspondence to collect outstanding paymentsMake 70–80+ outbound calls daily on delinquent accounts, managing automated call systemsCollaborate with managers and departments to strategize and execute monthly collection plansMaintain accurate notes in customer portfoliosNegotiate payment plans and settlements within company guidelinesProvide assistance with online paymentsMeet or exceed collection targets and departmental goalsHandle difficult customer interactions and escalate calls when necessaryReport results to managementQualifications & SkillsHigh school diploma or equivalent (Associate's or Bachelor's degree preferred)Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software1+ years of experience in collections, accounts receivable, or a related customer service roleStrong negotiation and problem-solving skillsExcellent verbal and written communication abilitiesAbility to work independently and collaboratively in a fast-paced office environmentStrong attention to detail and ability to handle confidential informationBenefits:Competitive salary with performance-based incentives.Comprehensive health, dental, and vision insurance.401(k) retirement plan with company match.Paid time off, holidays, and sick leave.Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.