Manager I, Service Representative

Field Service Manager

This position will be based out of our San Leandro, CA office and will be onsite as needed. The Field Service Manager (FSM) is responsible for leading and developing a team of Field Service Representatives (FSRs) while ensuring safe, high-quality service delivery and exceptional customer experiences across a diverse portfolio of National VIP and Data Center customers. The FSM serves as both a people leader and trusted customer advisor, partnering with Operations, Service Delivery, and Sales teams to drive operational excellence, support business growth, and deliver customer outcomes across Building Automation, Fire & Security, and Mechanical service offerings. The role requires balancing workforce development, customer engagement, and service delivery execution across geographically dispersed customer sites and critical environments. This position requires a proactive leader with strong technical knowledge, excellent communication skills, and a passion for developing talent in a fast-paced, customer-focused environment.

Key Responsibilities:

• Lead, coach, and develop a team of Field Service Representatives, fostering a culture of safety, accountability, and continuous improvement.
• Provide leadership and oversight for service delivery across a portfolio of National VIP and Data Center accounts, ensuring consistent execution and exceptional customer outcomes.
• Build and maintain trusted advisor relationships with customers through consultative interactions, field engagement, and on-site support.
• Partner with Service Delivery Managers, Sales, Account Managers, and Operations teams to develop and execute service delivery plans aligned with customer requirements.
• Ensure compliance with service standards, processes, and quality expectations throughout the delivery lifecycle.
• Drive operational performance through effective planning, workforce utilization, and delivery execution across multiple customer sites and service agreements.
• Perform field quality audits and provide coaching to improve customer outcomes, technician effectiveness, and service consistency.
• Support business growth by identifying customer needs and collaborating with account teams to capture additional service opportunities.
• Monitor key performance indicators related to safety, quality, productivity, customer satisfaction, and employee development.
• Participate in the development and implementation of national service delivery standards and best practices.

What Skills and Capabilities Will Make You Successful?

• Bachelor's degree in engineering, business, technical field, or equivalent combination of education and experience preferred.
• Minimum 5 years of experience in the building systems industry, including Building Automation Systems (BAS), Fire & Security, Mechanical Systems, or related technologies.
• Previous people leadership, mentoring, or team development experience preferred.
• Strong customer relationships, problem-solving, and conflict resolution skills.
• Proven ability to lead in a matrixed environment and collaborate across multiple functions.
• Excellent verbal and written communication skills.
• Strong organizational, planning, and time-management abilities.
• Knowledge of Schneider Electric EcoStruxure and service delivery processes is a plus.
• Ability to travel up to 30%.

What's in it for you:

• Opportunity to lead and develop a high-performing national field service team.
• Direct impact on customer success, service quality, and operational excellence.
• Exposure to innovative building technologies and industry-leading service solutions.
• Professional growth through leadership, technical development, and cross-functional collaboration.
• Autonomous environment that values expertise, accountability, and continuous improvement.
• Collaborative culture focused on safety, customer success, and employee development.

At Schneider Electric, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you. Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric apply today! 40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.