Enterprise IT Support Lead: Service Desk & End-User Ops
Expression Networks
Expression Networks, based in Washington D.C., is seeking a Customer Support Lead to oversee enterprise end-user support services. This role includes managing Service Desk operations and ensuring high-quality customer service across IT support services. The ideal candidate will have extensive project management experience in the DoD sector and relevant certifications. Benefits include competitive salaries, 401k matching, health insurance, and generous PTO. #J-18808-Ljbffr Expression Networks
- ...Corporation is seeking an EUS Operations Lead to oversee End-User Support operations for approximately 3,000 end-users. You will lead a three-tiered Service Desk and manage technicians and engineers, ensuring compliance with IT Service Management standards. The ideal candidate...Suggested
- Koitecc Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role involves overseeing high-quality... ...and significant experience in IT support and enterprise IT operations are required. #J-18808-Ljbffr...Suggested
$82.55k - $149.23k
The IT Support Manager leads SEC ISS Customer Service Desk operations that serve as the single point of... ...requests across the SEC user community. This role is... ...consistent delivery of enterprise IT support services across... ...engagement channels. Direct end-to-end support...SuggestedContract workWork at officeShift work- Rividium is seeking a Service Desk Lead in Alexandria, Virginia, to support IT and Cybersecurity operations for the Military Community and Family Policy. This role involves leading a team for 24/7 user support, ensuring efficient ticket management and service compliance...Suggested
$160k
Title: IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining... ...and systems integrator supporting digital transformation and... ...modernizing and centralizing enterprise IT service delivery across... ...knowledge management, and end‑user services. The program will...SuggestedContract workTemporary workWork at officeFlexible hours- DecisionPoint Corporation seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Service Desk Operations. This role involves providing leadership across key service areas and ensuring SLA compliance in a high-volume federal...
- ...The IT Service Desk Lead is responsible for overseeing daily enterprise IT service desk operations supporting both users and stakeholders. This role manages operational support activities across Tier 0, Tier 1, and coordinated Tier 2 support functions while ensuring...Full timeContract workFor contractorsFor subcontractorWork at office
- ...Dynamics Information Technology is seeking a Help Desk Manager to provide premier IT support within a secure federal environment in Washington... ...technicians, and ensure top-notch customer service for executive users. The ideal candidate possesses a BA/BS or equivalent...Flexible hours
$100k
Sikich LLC is seeking a Service Desk Supervisor in Alexandria, Virginia, to lead daily service desk operations and provide support in a large-scale enterprise environment of over 5,000 end users. This role involves mentoring service desk analysts, monitoring performance...- Water Environment Federation is seeking a Manager, IT Support in Alexandria, Virginia. The role entails overseeing daily IT support operations... ...device lifecycle, and cooperating with IT vendors to enhance service delivery. Candidates must have over 5 years’ experience in IT...Work at officeRemote work
- NetImpact Strategies is seeking a Service Desk Manager located in Washington... ...the daily management of an IT Service Desk, ensuring high-... ...successful candidate will lead operations, supervise staff,... ...for career advancement and a supportive work environment. #J-18808-Ljbffr...
- A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an affiliated hospital. Responsibilities include leading a Desktop Support team, managing endpoint lifecycle...
- GovCIO is hiring a Senior IT Support Help Desk Specialist in Alexandria, VA. The role involves leading complex troubleshooting efforts and mentoring junior team members. Ideal candidates will have a Bachelor’s degree in IT and robust experience in Microsoft environments...Remote jobFlexible hours
$160k - $185k
...Software Engineering and IT Support Services to improve the... ...Customer Support Lead - Project Manager Position... ...secure, and effective end-user technology and support... ...leadership across Service Desk operations, Desktop Engineering... ...users across DCSA's enterprise environment. The...Full timeFor contractorsMonday to Friday- ...LLC is on the lookout for a Senior Help Desk Specialist to lead a dedicated help desk team in... ...offering daily supervision, managing user support operations, and ensuring efficient troubleshooting... ...will possess over 5 years of IT support experience and have strong supervisory...
- Service Desk Manager Job Locations: US-DC NetImpact Strategies has an opportunity... ...for a Service Desk Manager supporting a federal customer's enterprise IT Service Desk and End User Support Services program. This... ..., DC. Responsibilities Lead daily operations of the...For contractorsLocal areaImmediate start
- Diné Source, LLC is seeking an experienced IT Service Desk Lead in Washington, DC. The role involves overseeing daily IT service desk operations to ensure high-quality support for users and stakeholders. Minimum 7 years of experience in leading IT service desk operations...
- ...DMI DMI is a leading provider of digital services and technology... ...With a focus on end-to-end managed IT services,... ...development, DMI supports public sector... ...and commercial enterprises around the globe... ...a Service Desk Manager to lead... ...700+ network users across seven locations...Remote work
- RIVA Solutions, Inc is seeking an experienced IT Service Desk Lead in Washington, DC to oversee daily operations of the enterprise service desk supporting a federal IT environment. The role demands strong leadership skills, expert knowledge in incident management, and...
$150k
Position Title: Tier 3 Service Desk Lead Location: Washington,... ...We’re a mission-driven IT services company and systems integrator supporting digital transformation... ...and centralizing enterprise IT service delivery across... ...knowledge management, and end-user services. The program...Temporary workWork at officeFlexible hours- ...Contract Onsite - Service Desk Manager... ...Position Type: IT Managed Services... ...Desk Manager to lead a customer-focused... ...Technical Service Desk supporting a large enterprise IT managed services... ...operations. Manage the end-to-end lifecycle... .... Ensure all user requests are documented...Contract workRemote work
- ...This Department of War enterprise data and analytics... ...an experienced SME Service Desk Analyst (Tier 1) Lead to support the delivery, enhancement... ...handling of user requests and incidents... ...support teams, ensuring end-to-end resolution... ...Experience leading IT service desk or user...
$100k
Position Summary Service Desk Supervisor - Staff Mandatory Qualifications... ...desk operations and support a large-scale enterprise environment of 5,000+ end users. Responsibilities Lead and supervise daily service... ...service desk for an enterprise IT organization supporting at...Full time- XLA is seeking a Program Manager in Arlington, VA to lead IT support operations for a large federal client. This role involves serving... ...with government stakeholders and managing a multi-tier enterprise service desk. The ideal candidate will have over 5 years of program...
$110k - $130k
...day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer... ...service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the DC Service... ...timely resolution of issues (i.e., end-user application support and system issues...Remote work$117k
# Temporary IT Helpdesk Project ManagerApply... ...a full spectrum of services to provide helpdesk... ...teleconferencing support services that will... ...and assistance to users in obtaining optimum... ...stated in the Naval Enterprise Networks (NEN)... ...of the Tier II Help Desk, as provided in Department...Contract workTemporary workFor contractorsWork experience placementWork at officeRemote workMonday to Friday- ...Service Desk Incident Manager Clearance Required... ...service requests and IT incidents. These... ...met. This position supports seamless IT... ...contributes to improved user experiences across... ...with Service Desk Leads and IT teams to prioritize... ...management across enterprise support...
- ...ApplyLogic is a fast-paced Service-Disabled Veteran-Owned... ...in a friendly and supportive environment. Through... ...for a talented Service Desk Lead to join our team in... ...timely, high-quality end-user support in a secure Federal... ...~5+ years of IT Service Desk or service...Temporary workWork at officeRemote work
- ...Tier-4 Model Serving Support Lead to work in the National... ...directorates, Senior Executive Service leaders, and... ...Grafana dashboards, and enterprise observability tooling... ...management, or senior IT support roles, with demonstrated... ...(from peers to end‑users to executive...Contract workLocal area
$85k - $100k
TheService Desk Manager plays a crucial role... ...oversees a small Service Desk team, managing... ...1 and 2 technical support to ensure high-quality... ...Service Desk and end-user documentation, customer... ...standards. Lead efforts for staff onboarding... ...and manage the IT Asset Management...Work at office
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