Computer Operator- Growing Healthcare Organization

Computer Operator

This position supports Data Center operations after normal business hours. Also, Help Desk ticketing and escalation when necessary. Computer Operator will need to work off hours shifts and be part of a rotation work schedule. Must be able to work weekends and holidays.

This position requires permanent work authorization in the U.S. We will not provide visa sponsorship or accept candidates on OPT/CPT for this role.

We can only hire from the following states for this position:

• MA, CT, RI, NH, NY
• FL, GA, TX, NJ
• ME, VT

Responsibilities

The Computer Operator supports the computer room operations by:

• Working directly with the Manager of Operations to develop, improve and standardize Data Center procedures.
• Executing any job submitted by the scheduler or authorized requests procedures, productions jobs, using the operations department procedural run documentation.
• Performing any operational task within the QNXT environment.
• Monitoring the various computer systems, which may include the use of software monitoring tools. Performing analysis and initiating corrective action for operating problems.
• Documenting, tracking and contacting the appropriate on-call designee in accordance with set procedures.
• Monitoring the inventory of data processing stock and supplies necessary to support processing activities.
• Interacting with departmental staff, customers, and vendors concerning equipment/system problems or limitations; providing trouble-shooting on remote peripheral devices.
• Monitoring, tracking and making service calls when required.
• Ensuring accurate tracking of Data Center metrics.
• Insure Data Center physical security by monitoring, logging and escorting all personnel having business in the Data Center.
• Monitoring and administrating the system resources and routine application functions to ensure completion to meet expectations of each job.
• Ensuring backups and backup tapes are cataloged and stored in proper location.
• Keeping log of all off-site storage of tapes and monitor tape library for correct cycling of tapes.
• Assisting Help Desk in Level 1 support in evening hours of operations at the System Center (6:00 p.m. - 6:00 a.m.) by tracking and escalation of end user problems.
• Keeping records of generator, UPS, batteries, HVA and system maintenance and schedule with respective parties the required routine maintenance procedures.
• Maintaining the Security Access Log to the computer room.
• Checking and maintaining daily statistical logs; documenting hardware errors for review and prevention of major problems.
• Collecting, filing and distributing all computer output printed inside the computer room to appropriate users.
• Maintaining accurate records of magnetic storage media to include computer tapes and disc paks passing into and out of computer room; including logging of offsite storage and associated cycles.

Qualifications

Education, Licenses, certification and experience requirements:

• High School Diploma
• 2 or more years directly related experience in IT support.
• 2+ years experience in Computer Operations
• Data Center Network Backups
• Expertise with SQL as an administrator
• Expertise with job scheduler
• Understands importance of customer service and responsiveness with a strong sense of urgency

In accordance with the Massachusetts Wage Transparency Act, the pay for this position is $30.00-$35.00 per hour which reflects what we reasonably and in good faith expect to pay at the time of posting. Final compensation will depend on the candidate's experience, skills, and fit with the role's responsibilities.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.