Customer Experience Growth Manager

Base Salary: $90,000|Bonus: $10,000–$20,000 performance-based About Outrig Outrig is a rapidly growing owner/operator of high-end RV storage and repair facilities across the United States. We go beyond storage — we are building a suite of services that make RV ownership easier and more enjoyable for our customers. We’re looking for a driven, hands‑on Customer Experience Growth Manager to help us execute and grow that business. The Opportunity Outrig has developed a portfolio of ancillary services — wash and detail, valet, concierge, monthly RV check-ins, trip and season readiness, and more — and we’re in the process of rolling them out across our properties. The strategy is in place. What we need now is someone to execute it: getting services running consistently at each location, making sure customers know about them, tracking the numbers, and doing whatever it takes to make these programs profitable. This is a hands‑on role with real ownership. You’ll be on the ground working with property teams, coordinating vendors, solving day‑to‑day problems, and keeping a close eye on revenue and costs. If you’re someone who gets things done, takes pride in running a tight operation, and wants to grow with a company that rewards results — read on. What You’ll Do Execute the Services Rollout Drive consistent delivery of ancillary services — wash, detail, valet, concierge, monthly check-ins — across Outrig’s property portfolio Work hand‑in‑hand with property managers to make sure services are set up, staffed, and running at each location Coordinate vendors and third‑party service providers, holding them accountable to quality and timeliness Build simple checklists and processes so service quality is consistent regardless of location or who’s on the ground Own the Numbers Track revenue, costs, and margins for each service at each property — know what’s profitable and what isn’t Monitor customer adoption and identify opportunities to increase attach rates Bring a point of view on what’s working and what needs to change, backed by data Work with leadership to set targets and report progress on a regular cadence Iterate & Improve Gather feedback from customers and property teams to identify service gaps and improvement opportunities Test small changes, track the impact, and scale what works Stay on top of pilot property performance and help prepare recommendations for broader rollout Keep Stakeholders Aligned Maintain clear visibility into rollout status across the portfolio and flag issues early Serve as the connector between property teams, vendors, and leadership Provide concise, regular updates on program performance and priorities Who We’re Looking For We want someone early in their career who is hungry, organized, and ready to own something real. The right person likely has: 2–4 years of experience in operations, field coordination, customer service, or a service‑oriented business A reputation for following through — people who know you would say you get things done Comfort managing vendors or partners and holding people accountable A basic head for numbers — you understand revenue, cost, and what it means to run something profitably Strong communication skills and a customer‑first mindset Real drive to grow — you want more responsibility and you’re willing to earn it A background in automotive services, hospitality, property management, or the RV/outdoor industry is a plus. We’ll train the right person. Why Outrig Ground‑floor ownership of a high‑priority growth initiative — your work will have direct, visible impact A clear path to grow as the program scales across more properties Competitive base salary of $90,000 plus a $10,000–$20,000 performance bonus A fast‑moving team that takes care of its people and rewards results Outrig is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Outrig