Resident Care Coordinator

Resident Care Coordinator

Integral Senior Living (ISL) proudly manages care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across California and surrounding areas serving thousands of residents and families throughout the region. Guided by our foundational "Culture Keepers", we cultivate purpose-driven environments where residents thrive and Team Members feel valued, empowered, and supported.

As part of one of the largest senior living organizations in the nation, our communities have earned Great Place to Work® certifications from 2022–2026. At ISL, purpose fuels every role, culture inspires every team, and continuous growth shapes every career. We continually aspire and invest in learning and development opportunities that support our team members' professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

The Resident Care Coordinator is responsible for assisting the Director of Resident Care in all areas necessary to promote optimal care for residents and the efficiency of the Assisted Living Department and/or Generations/Memory Care unit. This position coordinates all care services provided to residents by caregivers and medication aides in cooperation with the Director of Resident Care. Also has main responsibility for staff development within the Assisted Living Department and/or Generations/Memory Care unit.

Responsibilities:

• Ensures provision of services to the residents and ensures that the all Federal and State policies governing resident care are closely monitored and carried out.
• At the direction of the Director of Resident Care, interview, hire, evaluate, coordinate, motivate, monitor performance, schedule and supervise department staff in accordance with the company policy. Recruitment and selection should focus on qualified candidates with interest in care and management of individuals with dementia. Make recommendations to the Director of Resident Care, as requested, with respect to staff evaluations, merit pay increases, reprimands, disciplinary actions and terminations.
• At the direction of the Director of Resident Care, coordinate departmental schedules and ensure adequate staffing in accordance with company standards, policies, procedures, budgets and state law.
• Oversees continuing education and staff development programs for caregivers and medication aides, as regulated by Federal and State licensing requirements.
• Conduct or participate in orientation for new members of the department to ensure that all employees are knowledgeable of the goals, policies and procedures for the department.
• Conduct or schedule necessary training to department staff that ensures competent delivery of medications to residents, emergency procedures, record keeping, residents' records and acceptable treatments. Ensure all care staff (AL and/or Generations) complete state required training.
• As directed by the Director of Resident Care, monitor and assist with all personal care services and medication provision provided to community residents. Ensure that all appropriate documentation has been completed, including charting, ADL documentation and medication documentation.
• Arrange for coverage of job duties within the department(s) during employee rest periods, meal periods and/or absences either through delegation or personal completion of duties. This coverage may be for caregivers, medication aides or Generations unit care givers.
• At the direction of the Director of Resident Care, assist with the completion of resident assessment program in accordance with current rules, regulations, guidelines and company policies that govern resident assessment; administer pre-admission and periodic assessments to all residents and monitor changes in status. Provide reassessments on a regular basis, as requested by Director of Resident Care.
• Conduct interviews and observations on a continual basis of the residents to alert the Director of Resident Care and others of changes in the physical or emotional health of the resident. Participate in weekly service plan meetings, as requested.
• As directed by the Director of Resident Care, complete all required data entry into the Eldermark to ensure maintenance of resident care information. Ensure that Eldermark Resident Care Profile and assignment sheets are completed timely and all required documentation has been completed.
• Develop methods for coordination of nursing services with other resident services to ensure the continuity of the residents' total regimen of care, as requested by the Director of Resident Care.
• Act as care manager and resource person for the residents and their families. Contact physicians, family and others to obtain specific orders for care and represent the property to professional personnel, residents and the community, as directed by the Director of Resident Care.
• Coordinate prescription orders with doctors' offices and pharmacy delivery of medications, as needed. Supervise central storage and delivery of medications.
• Assist the Director of Resident Care with monitoring infection control programs, specifically recognizing patterns of in-house infections and their potential spread as well as compliance of care staff with all safety programs.
• Conduct property tours and promote the property to members of the community.
• Supports administration in referral development and maintaining high census.
• Participate in property surveys (inspections) made by authorized governmental agencies, as directed by the Director of Resident Care.
• Maintain a safe and secure environment for all staff, residents and guests, following established safety standards. As directed by the Director of Resident Care, coordinate special provisions for the safety of residents with special needs, i.e., visual deficits, hearing loss.
• Participate in fire and safety procedures when needed to assure resident/staff safety. Maintain inventory of needed supplies, as directed by Director of Resident Care.
• Provide the Director of Resident Care with information relative to the care needs of the residents and the department's ability to meet those needs.
• Participate in daily "Stand-Up" meetings to communicate key issues within the department, in the absence of the Director of Resident Care or as requested.
• As requested, assist in the budget preparation for the department and monitor department costs on a day-to-day basis.
• Performs day-to-day clerical work connected with the position.
• At the direction of the Director of Resident Care, maintain listing of location of all oxygen tanks in the community. Ensure current list is provided to Concierge for use in emergencies.
• Promotes and displays a spirit of teamwork in performance of daily duties through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Performs other duties consistent with the position as assigned by the Director of Resident Care.

Qualifications:

• High school diploma or equivalent.
• Certifications as required by the state.
• Prefer one (1) year experience providing residential care to the elderly or similar experience with specialized dementia care programs.
• Prefer six months supervisory experience in a health related field.

Benefits

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

JOB CODE: 1007353