Supervisor, Customer Service

Supervisor, Customer ServiceLocation: USA - Henderson, Bermuda Rd.Position Summary:The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.Essential Duties And Responsibilities:Develops and maintains positive customer relationshipsCommunicates effectively with customers, vendors and team membersProvides overall responsibility for ensuring accurate data capture and system entryProactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issuesContinually looks for internal and customer process improvement processesDevelops and promotes a team environmentResponsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression developmentAssists with implementation and testing of new account start upsProvides support to teams located at customer sitesSupports presentations for new customer sales, implementations and customer visitsPresents data and findings in front of the CustomerReviews, updates and maintains standard operating procedures (SOP's)Meets or exceeds all team KPI's for Customer ServiceConducts project work as requiredOther Duties (Site Specific):May be required to work hours outside of set schedule dictated by business needsPerforms other duties as assigned.Supervisory Responsibilities:Ensures direct reports deliver projects within scope and on time and meet customer expectationsManages team vacations schedules and workload of team to assist in project prioritizationDevelopment of direct reportsResponsible for employment decisions regarding staff and performance management.Minimum Required Qualifications:Education and/or Experience: Must have a high school diploma or general education degree (GED). Minimum of 2 years in transportation/supply chain management in a 3PL environment. Minimum of 2 years of successful management experience in a logistics, customer service or related field required.Skills, Knowledge, And Abilities:Computer Skills: Basic knowledge of WMS (Warehouse Management Systems)Proficiency in MS Office applications (to include Excel, Word & Outlook)Language Skills: English (reading, writing, verbal)Mathematical Skills: Analytical and a solid mathematics foundation is a must.Other: Excellent communications skills and able to deal with clients tactfully and efficiently. Cross-Functional Collaboration – Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals. Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic. Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions. General understanding of the Supply Chain Management and Logistics industry including regulatory compliance.Preferred Qualifications:4-Year College Degree preferred, will consider equivalent experience or combination of education and experiencePrefer 5 years' experience in a leadership role in logistics/distribution/supply chain environmentMulti-language knowledge preferredExpected Base Pay Range: $66,528 - $75,200DSV – Global transport and logisticsWorking at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.