Card Services Specialist I

Position: Card Services Specialist I Full‑time, in‑office position. The Specialist I manages daily operations for the credit card program, including card and printer supply inventory, distribution, and compliance with card guidelines. ESSENTIAL JOB FUNCTIONS Support daily operations for Instant Issue and Merchant programs and credit card portfolios. Manage printer balance reports and branch support for balancing inquiries. Conduct daily research on debit card, prepaid, and other card services related products and services. Process card requests for all markets (maintenance, reactivation, limit adjustments, uploads, reloads, transfers, reorders). Log, process, and destroy cards received for return or hold mail in a timely manner and within issuance guidelines. Provide branch telephone support for process questions and issues related to all Card Services products. Update and maintain daily inventory tracking reports for multiple third‑party card vendors. Review daily credit card wire settlements. Process secure credit card portfolio payments. Maintain daily, monthly, and quarterly reports for management groups. Process debit card requests for all markets. Support Return Mail processes. Process incentive/referral payouts for merchant services. SKILLS Coordination – Adjust actions in relation to others. Critical Thinking – Identify strengths and weaknesses of alternative solutions. Speaking – Convey information effectively. Time Management – Manage one’s own and others’ time. Service Orientation – Seek ways to help people. Writing – Communicate effectively in writing. Systems Evaluation – Identify performance indicators and improvement actions. Systems Analysis – Determine how a system should work and how changes affect outcomes. Judgement and Decision Making – Choose the most appropriate action based on costs and benefits. EDUCATION & KNOWLEDGE High School Diploma or equivalent required. College diploma, some college, or equivalent work experience preferred. Proficient in Microsoft Word, Teams, Excel (pivot tables, advanced formulas), Outlook, and office equipment (printers, phone systems). Knowledge of English grammar, spelling, and punctuation. Competitive typing skills on a personal computer. 1‑2 years of customer service, administrative support, or similar clerical experience. Experience with logistics and/or procurement preferred. BENEFITS Medical Plan Employer Paid Life Insurance Flexible Spending Program 401(k) Profit Sharing Program Vision, Dental, Disability, Tuition Assistance Program Sick Leave, Vacation, Paid Holidays #J-18808-Ljbffr INTERNATIONAL BANK OF COMMERCE