Collections Specialist

About the Role

We are seeking a detail-oriented and customer-focused Collections Specialist to join a collaborative team environment. This role is ideal for someone who enjoys problem-solving, conducting research, and working with both internal departments and external customers to resolve billing and account discrepancies.

Unlike traditional collections positions, this role focuses heavily on account research, billing support, and accounts receivable activities rather than collection calls. You'll investigate outstanding balances, reconcile payment issues, and communicate with agents and customers primarily through email.

Key Responsibilities

• Research and resolve billing discrepancies and past-due account balances.
• Handle inquiries from agents regarding account statements, premium charges, and payment concerns.
• Collaborate with internal teams and external customers to identify and resolve billing and collection issues.
• Generate and distribute invoices, statements, and delinquent notices.
• Monitor and maintain documentation related to accounts receivable activities.
• Prepare reporting related to aged receivables and collection activities.
• Manage a high volume of email correspondence while maintaining response time expectations.
• Utilize multiple systems and tools to review account information and process updates.
• Support special projects and assist with departmental initiatives as needed.

Qualifications

• At least 1 year of collections, billing, accounts receivable, or related experience.
• High School Diploma or GED.
• Strong computer skills and comfort learning new systems.
• Basic Microsoft Excel knowledge (sorting, filtering, data organization).
• Experience using Microsoft Outlook and email communication.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating effectively with a team.

Systems & Tools

Experience with the following is helpful:

• Microsoft Excel
• Microsoft Outlook
• Accounts Receivable and Billing Systems
• Data Entry and Account Reconciliation Tools

Training will be provided on company-specific systems and processes.

What Makes Someone Successful?

• Forward-thinking mindset and willingness to solve problems.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Comfortable working both independently and collaboratively.
• Professional communication skills with internal and external stakeholders

Job Type & Location

This is a Contract position based out of Peoria, IL.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Peoria,IL.

This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.