Collections Specialist

Description

• They will handle under 5 phone calls per day, talking to agents that are calling in with discrepancies on their statement, or asking why a premium is a certain price. Answer the call,dig in this.

• Lots of email with customers, in the process of making processes automatic.

• They won’t handle collection s- they really do AR.

• Before they email the agent, they are looking through the past due balance they are researching it – was it to the correct place – move funds from one place to another.

• Work with lot of internal departments.

• Emails to both internal and external -100 emails! Respond with 24-48 hours.

• Outside of excel, what other systems are they working on: AS400, excel (sort, basic formulas – they can teach v look ups), portal – with premium information.

• Pursues delinquent accounts and maintains documentation of collection records.

• Collaborates with internal and external contacts to identify, analyze and resolve billing and collection issues.

• Generates and distributes billing invoices, statements, and delinquent notices.

• Provides monthly reporting on aged receivables and matters of collections to management.

• Assists with special projects and other duties when needed.

Skills

collections customer service, excel data entry, outlook, accounts receivable, cash application

Top Skills Details

collections customer service,excel data entry,outlook

Additional Skills & Qualifications

Soft skills:

-forward thinking, if an issue came up help solve it others

-independent and dependent, wants to make connections with the teams but also work well on their own

Experience Level

Intermediate Level

This is a Contract position based out of Peoria, IL.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Peoria,IL.

This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.