Student Success Coach

Work Schedule There are three positions available: Two positions are initially located at the Lincoln Campus in One-Stop Student Services. The days and hours are typically Monday through Friday, 8:00 AM-4:00 PM , but the schedule, hours, and campus may vary depending on the department's needs. One position is initially located at the Providence Campus in One-Stop Student Services. The days and hours are typically Monday through Friday, 8:00 AM-4:00 PM , but the schedule, hours, and campus may vary depending on the department's needs. Job Summary The Student Success Coach will provide a high level of holistic, personalized support to an assigned group of students from enrollment to graduation through in-person and online meetings, inbound and outbound calls, texts, and emails to ensure they are on a path to successfully earn their degree. The Student Success Coach will help a diverse group of students overcome a myriad of obstacles by conducting proactive, data-informed student outreach and navigating social, academic, and administrative aspects of CCRI. The Student Success Coach bridges academic and co‑curricular boundaries by connecting individually with students, connecting students with interest and identity groups and with professors and campus resources. The Student Success Coach will work in a fast‑paced and equity‑focused environment, supporting assigned students with fulfilling their educational goals through enthusiasm, initiative, excellent interpersonal skills, content expertise, data analytics, and promotion of student self‑efficacy. Duties and Responsibilities Commitment to CCRI’s Mission Demonstrate a commitment to the philosophy and mission of a comprehensive community college. Work collaboratively in a diverse, inclusive, and student‑centered environment, with students of various learning styles, cultures, identities, and life‑experiences. Provide quality customer service in a diverse and inclusive environment. Administration Accurately document, maintain, and track student interactions through CCRI systems such as Banner, Starfish, Argos Reports, and CRM. Act as a liaison by assisting with administrative processes, including registration, degree planning, payment and financial aid options, and serve as a liaison between students and other departments. Assist students, individually or in groups, with College Scheduler class registration and Satisfactory Academic Progress workshops. Monitor and outreach to students, intervene early, and assist through the satisfactory academic progress process. Assist students with financial aid appeal package completion, review documentation, make appeal decisions, and establish monitoring educational plans for approved appeals. Possess a thorough understanding of CCRI knowledge, policies, procedures, and systems to effectively guide and coach students. Maintain a mastery of advising content knowledge for academic programs. Maintain basic knowledge of federal and institutional policies and regulations pertaining to Federal Title IV, RI Promise, payment plans, and billing system by participating in ongoing training. Communication Be highly visible and dynamic through interactions with students by phone, video conferencing, text, and email on a regular and consistent basis. Manage and coach assigned students from first class start to degree completion through proactive service and outreach. Communicate directly with students to resolve current account balances using high‑level customer service and problem‑solving skills to prevent interruption to their program. Provide options to students regarding all payment options and guide students through the steps of the financial aid process. Relationship Building Proactively develop and maintain relationships with students by establishing rapport and trust, educating them on CCRI programs and services, academic requirements, and preparing them for academic success. Employ a holistic advising approach that allows for in‑depth conversations with advisees and effective referral to available resources. Guide students by engaging in a consultative dialogue based on their needs, motivations, career, and educational goals; present information professionally, articulately, and confidently. Inspire, coach, and advise assigned students on programs, learning environments, administrative and registration processes, and potential life issues such as time‑management, academic challenges, and study skills through graduation. Student Onboarding Support Provide and educate students with available tools (e.g., Degree Works) and resources (e.g., tutoring) by anticipating needs through consultative conversations. Introduce students to support services, technologies, and required actions (e.g., Verification of Enrollment, Drop for Non‑Payment, etc.) to support self‑service behavior and success. Provide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking, and other records being sent to CCRI. Team and Partnership Support Contribute to individual, team, and department goals on a daily, weekly, and monthly basis to ensure student success goals are met. Participate in recruitment activities and student retention initiatives, including attending virtual and/or onsite open house events, information sessions, webinars, and other events as requested to offer guidance. Other duties as assigned. Required Qualifications Bachelor’s degree. Demonstrated relevant work experience providing outstanding customer service. Demonstrated excellent time‑management skills, high learning agility, creative problem‑solving, interpersonal, oral and written communication, and presentation skills with strong attention to detail and accuracy. Demonstrated proficient computer skills including Microsoft Office, Internet applications, and database software. Preferred Qualifications Bilingual in English and Spanish. Applicants must be authorized to work for ANY employer in the U.S. We are unable tosponsoror take over sponsorship of any employmentvisa including student visas. #J-18808-Ljbffr Community College of Rhode Island