Director of Hospital Operations/Veterinary Practice Administrator

Job Description

Director of Hospital Operations / Veterinary Practice Administrator\n

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Just Cats Clinic | Reston, Virginia

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Full-Time | Senior Leadership Position

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We're Looking for a Leader Who Can Run the Hospital, Not Just Manage the Schedule.\n

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Just Cats Clinic is seeking an exceptional operations leader to take full responsibility for the business and administrative operations of our independently owned, feline-only veterinary hospital.

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We are an AAHA-accredited, Gold Certified Cat Friendly Practice with approximately 35 employees and a team of veterinarians providing primary care, urgent care, advanced diagnostics, surgery, dentistry, and hospitalization.

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Our hospital operates seven days a week, 365 days a year, and offers a level of care and complexity that goes well beyond a traditional general practice.

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We need a leader who can take ownership of the entire operation, make sound independent decisions, build an outstanding team, and deliver measurable results.

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This is not a position for someone who needs daily direction. We are looking for an experienced administrator who sees problems, develops solutions, implements improvements, and takes accountability for outcomes.

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What You'll Own\n

People & Leadership

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• Full responsibility for recruiting, hiring, onboarding, training, performance management, and employee relations.
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• Direct management and development of department supervisors and team leaders.
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• Staffing plans, schedules, labor budgets, and workforce productivity.
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• Building a professional, accountable, positive workplace culture.
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• Addressing personnel issues independently, fairly, and consistently.
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Financial Performance

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• Ownership of operating budgets, expense management, and financial performance.
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• Monitoring revenue, labor costs, inventory, profitability, and key performance indicators.
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• Identifying and implementing opportunities to increase efficiency and improve margins.
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• Managing vendor relationships, purchasing, contracts, and cost controls.
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• Preparing regular financial and operational performance reports for the Owner.
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Hospital Operations

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• Complete oversight of daily hospital operations across all departments.
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• Ensuring efficient patient flow, appropriate staffing, and exceptional client service.
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• Developing, implementing, and enforcing standard operating procedures.
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• Maintaining regulatory compliance, facility operations, and operational readiness.
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• Independently resolving operational challenges and escalating only matters requiring owner or medical director involvement.
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Growth & Strategic Execution

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• Translating strategic objectives into actionable plans and measurable results.
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• Leading process improvements, technology implementation, and operational innovation.
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• Improving appointment utilization, client retention, and team productivity.
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• Identifying opportunities for sustainable growth.
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• Developing a management structure that allows the hospital to operate effectively without constant owner involvement.
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The Person We're Looking For\n

You are an experienced business and people leader who:

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• Takes ownership rather than waiting for instructions.
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• Makes thoughtful, confident decisions and accepts accountability.
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• Understands financial statements, budgets, labor management, and operational KPIs.
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• Knows how to hire, coach, develop, and, when necessary, make difficult personnel decisions.
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• Establishes clear expectations and consistently follows through.
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• Communicates directly, professionally, and respectfully.
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• Can balance employee well-being, excellent patient care, client satisfaction, and financial sustainability.
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• Is comfortable leading a complex, fast-paced healthcare organization.
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• Brings solutions, not just problems.
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Qualifications\n

Required

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• At least five years of progressively responsible management experience, including substantial responsibility for personnel, budgets, and daily operations.
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• Demonstrated success leading a multidisciplinary team.
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• Strong financial literacy, including P&L interpretation, budgeting, labor management, and expense control.
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• Experience independently making operational and personnel decisions.
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• Proven ability to implement systems, establish accountability, and improve organizational performance.
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Strongly Preferred

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• Veterinary hospital management or comparable multi-provider healthcare management experience.
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• Experience overseeing 25 or more employees.
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• CVPM, MBA, MHA, or comparable business or management qualifications.
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• Experience with performance dashboards, practice management systems, and workflow automation.
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We value demonstrated leadership ability and measurable results more than job titles or credentials alone.

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Why Just Cats Clinic?\n

Independent Ownership: We are not owned by a corporation or private equity group. Our leadership team has the freedom to make decisions that are right for our patients, employees, and business.

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A Modern Veterinary Hospital: We invest in advanced medicine, technology, automation, and operational innovation.

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Real Authority: This position has meaningful responsibility and the autonomy to make decisions, implement improvements, and lead the organization.

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Direct Access to Ownership: You will work closely with the Owner and Medical Director on strategy while independently managing business operations.

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An Opportunity to Build: We want someone who can strengthen our management systems, develop our people, and help position Just Cats Clinic for long-term success.

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Compensation & Benefits\n

Competitive executive-level compensation based on experience and qualifications, with the opportunity for performance-based incentives tied to measurable operational and financial results.

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How to Apply\n

Please submit your resume and a brief cover letter addressing:

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1. The largest team and operating budget you have independently managed.
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2. An example of a measurable financial or operational improvement you personally led.
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3. Your approach to building accountability and developing effective supervisors.
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We are looking for a leader who will take ownership of the hospital's success. If you have the experience, judgment, and drive to run a complex veterinary business, we'd like to hear from you.