IT Support Specialist Greystone Technology

This role provides front-line technical support for clients of a managed services provider, handling tickets, calls, and day-to-day technology issues. Responsibilities include diagnosing password resets, software installs, printer issues, network connectivity problems, and translating technical concepts into plain language for clients while managing tickets within service-level agreements. Candidates need 1-3 years of experience in an IT help desk or desktop support role, along with troubleshooting skills for Microsoft platforms like M365, Active Directory, and Windows. A basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs is required, along with strong communication and problem-solving skills. This is a full-time remote position open to candidates residing in the United States. The listed salary range is $60,000-$65,000. health insurance paid time off 401(k) contributions Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion. #J-18808-Ljbffr HelpfulRemote