Computer Support Specialist

Computer Support Specialist

Employment Type: Contract

Work Hours: 37.5 hrs./week Work site: 100% Onsite

Location: One State Street Plaza, NY, NY 10004

Job Duration: 2 Years Closing: 10/03/2025

Minimum Candidate Qualifications

• Two years of experience in Information Technology and Customer Service
• Proof of eligibility to work in NYS.
• A Bachelor's Degree in computer science, information systems, management systems, information technology, or cybersecurity.

Duties Include, But Are Not Limited To, The Following:

• Providing technical assistance to users via phone, email, chat, or in-person.
• Actively monitoring and working on tickets submitted in the JIRA ticketing system.
• Installing, setting up, and configuring new hardware, software, and peripherals.
• Diagnosing and resolving hardware, software, and network issues for end-users.
• Documenting technical problems, resolutions, and user guides for future reference.
• Other duties as assigned.

In Addition, The Candidate Must Possess The Following Abilities:

• Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
• Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.
• Communication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users.
• Customer Service: Patience, empathy, and a focus on customer satisfaction.
• Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.
• Adaptability: Ability to work under pressure and in a fast-paced environment

Miscellaneous Information:

• Monday through Friday, 9 AM to 5 PM; 37.5 hours per week.
• Interviews will be conducted in-person or online based on the availability.
• Training will be provided.
• Telecommuting may be allowed at the discretion of the hiring manager.
• Client does not provide parking, but the office is accessible by bus.

The Nexus Staff Difference:

• Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
• We offer weekly payments via ACH (Automated Clearing House).
• Serving as Prime Vendors to New York State and New York City for over 10 years.