Bilingual Case Manager PM 2 pm to 10 pm - St. PJ's Children's Home

About the Position Work Days: Tuesday thru Saturday Work Hours: 2 pm to 10 pm Work Location: 919 Mission Rd., San Antonio, TX 78210 Mission The Mission of St. PJ's Children' Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one child at a time. Position Overview Under the general direction of the Lead Case Manager, the Case Manager is responsible for coordinating case management services for UAC in accordance with agency policy, TDFPS Minimum Standards and ORR policy. The Case Manager assesses the needs of unaccompanied children in care, screens for human trafficking concerns, and facilitates the safe and timely release of UAC. Case Management tasks include, but are not limited to, intake assessments, coordination and preparation of each child’s assessments, individual service plans, family reunification packets and discharge plans. The Case Manager promotes best practice and facilitates the optimum delivery of quality trauma informed care and case management services to UAC. Responsibilities Coordinating placement of residents, conducting intake interviews and orientation, and assessing client needs and strengths; Preparing goal‑oriented assessments and progress reports and ensuring the timely completion of required documentation in case files and the appropriate web‑based databases; Identifying prospective sponsors to facilitate the reunification process, and assessing appropriateness of release in accordance with ORR policy; Attending weekly staffings and meetings with Lead Case Manager and stakeholders and following up with identified needs; Meeting with assigned UAC weekly and as requested, and providing weekly phone calls to sponsors/family members; Submitting complete and accurate family reunification packets and supporting documentation within required timeframes; Maintaining the safety and well‑being of children through supervision, adherence to program policies, and appropriate interventions. This may include the use of approved crisis management techniques, such as physical containment, when necessary to protect the child or others from harm. Delivering client services and all daily interactions within the Sanctuary Model framework; Following up with sponsors to address any issues identified to ensure the safe and timely release of the UAC; Adapting to changing program needs, including work in the evenings, weekends and holidays as needed; Completing UAC Portal audits as directed; Actively participating in the enhancement and/or improvement of the living and working environment for residents and employees; Attending administrative staff meetings, staff retreats, and other team building activities as scheduled; Demonstrating proficiency in knowledge of agency policy, DFPS Minimum Standards and ORR Policy; Demonstrating knowledge and sensitivity of cultural norms, values and heritage; Assuming ON‑CALL duties after regular business hours, including nights, weekends and holidays; Must be sensitive to the service population’s cultural and socioeconomic characteristics; Adhering to safety training and protocols on a daily basis, and taking precautionary measures to ensure the safety and well‑being of self, others; Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors’ names and gifts, internal and external investigations or results of any investigations, and financial information; Adherence to the Code of Conduct and the Faith and Morals Policy is mandatory; Every employee is required to take a solution‑oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization; Attendance and successful completion of a 10‑day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency; Other duties as assigned by Program Director and Lead Case Manager. Competencies Adaptability – Ability to adjust to changing conditions and remain committed to excellence. Advocacy – Ability to support and engage in behavior that addresses systemic barriers and issues facing others, which may take place in a fast‑paced environment. Communication – Ability to effectively share information and ideas of various degree of difficulty and sensitivity through different means of communication and to diverse audiences. (Verbal and/or written) Critical Thinking – Ability to actively and skillfully process and generate information and belief using a set of core skills – analysis, evaluation, inference, deductive reasoning, and inductive reasoning. Customer Service – Ability to be attentive to the needs of internal and external customers and being able to find resolution within the parameters of set standards and messaging in a positive manner. Minimum Qualifications Education: Bachelor's degree in behavioral science, human services, social services or related field. Experience: Child welfare and/or case management experience is strongly preferred. License and Credentials: Reliable transportation Valid driver's license Valid vehicle insurance Vaccination Requirements To show proof of immunity to vaccine‑preventable diseases transmitted by the respiratory route if working directly with unaccompanied children; Varicella: two doses of varicella vaccine (at least 4 weeks apart) OR born in the United States before 1980 with a reported history of chickenpox (verified by an adult present at the time of illness) OR titers indicating varicella immunity OR documentation from healthcare provider verifying previous infection. MMR: two doses of MMR vaccine (at least 4 weeks apart) OR titers indicating immunity to all three diseases. DTaP or TdAp: Complete primary vaccination series. If primary vaccination series completed in childhood, one TDaP dose in adulthood. Influenza: one dose annually during flu season. Minimum Knowledge and Skills Bilingual: Fluent in English/Spanish with regards to reading, writing, speaking, and comprehension of the spoken language. Computer literate with working knowledge of Microsoft Windows (Microsoft Word, Excel) and a variety of web‑based database systems, managing files and records, designing forms and other office procedures and terminology. Strong analytical and organization skills and abilities. Must be able to read and interpret policy, procedures and standards. Must be detail oriented, organized, self‑motivated, work well independently and on a team. Must have good written and verbal skills. Must have good critical thinking and problem solving skills. Must be able to remain calm and composed in crisis situations. Travel Requirements Travel requirements for the position includes 0% local and 0% overnight. Physical Requirements The position requires the following physical demands in the frequency noted. Constantly (2/3 or more of the time) – Frequently (Up to 1/3 of the time) Lifting up to 10 pounds – Frequent Reach above shoulder height – Frequent Sitting – Frequent Reach below shoulder height – Frequent Walking – Frequent Driving – Frequent Running – Occasional Stooping – Frequent Standing – Frequent Pushing – Frequent Bending waist (forward or sideways) – Frequent Pulling – Frequent Balancing – Frequent Talking – Frequent Squatting – Frequent Hearing – Frequent Climbing – Frequent Crawling – Occasional Repetitive motions – Frequent Other This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.). This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position. Equal Opportunity St. PJ's Children' Home is an Equal Opportunity Employer. To view this and other employment opportunities please visit the Archdiocese of San Antonio website at You must apply through the website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted. #J-18808-Ljbffr Archdiocese of San Antonio Careers