ACCOUNT MANAGER I

Job Description

Job Description

Account Manager: We are seeking a proactive and dynamic Account Manager to join our team. As an Account Manager, you will play a pivotal role in maintaining and expanding relationships with our clients. Your primary focus will be on ensuring client satisfaction, coordinating problem-solving efforts, and being a liaison between clients and our technical teams.

This individual will also work closely with our Project Management team. They will serve as a point of contact for client stakeholders throughout the lifecycle of small- to medium-sized projects and engagements.

The ideal candidate will possess the core competencies of a trusted advisor: strong business acumen, clear and empathetic communication, and an analytical mindset with a high attention to detail.

Responsibilities and Duties:

Client Stewardship (Primary Focus):

• Act as the primary liaison for assigned clients, ensuring regular communication and a smooth client experience.
• Gauge client satisfaction throughout the project lifecycle and coordinate feedback collection.
• Collaborate with internal teams to resolve client concerns promptly and efficiently.
• Establish trust and rapport with clients through responsiveness, clear communication, and reliable execution.

Project Management (Secondary Focus):

• Manage project scope, timelines, and resources; initiate change orders when necessary to avoid scope creep.
• Work with technical leads to assess resource requirements and provide updates throughout the project lifecycle.
• Develop strategies to mitigate risks and respond quickly when issues arise.
• Ensure projects are delivered on time and within budget.
• Provide project reporting on performance, milestones, and post-project analysis (profitability, estimates vs. actuals, etc.).

Qualifications and Skills:

• Proven Account Management Experience:1–3 years of demonstrated experience in account management, preferably in the IT industry.
• Client Relationship Management: Ability to build strong, trust-based relationships and provide a high level of client service.
• Attention to Detail: Essential for crafting and overseeing project timelines and budgets. Recognizes the value in developing and following systems.
• Communication Skills: Strong verbal and written communication. Able to translate technical information into business-relevant language.
• Problem-Solving Abilities: Critical thinker able to assess situations quickly and collaborate to find the best path forward.
• Adaptability: Thrives in a fast-paced, dynamic environment and is skilled at reprioritizing when project demands shift.
• Team Player: Supports a constructive and respectful environment, values collaboration, and demonstrates empathy in problem-solving.
• Education: Bachelor’s Degree required

Compensation: Base salary of $60,000-70,000/year with bonus potential.

Benefits:
401(k)
Health insurance
Paid time off

Schedule:
Monday to Friday – hybrid remote