Hospital Liaison

Job Description

Job Description

Are You Ready to Be EPIC?! 

Do you embody Empathy, Passion, Integrity, and Commitment? If your answer is a resounding YES, we want you to join our team!

As a Hospital Liaison, you'll be at the heart of patient care, collaborating with hospital staff and families to ensure smooth and safe transitions. This pivotal onsite role requires traveling between Buffalo General Medical Center, Millard Fillmore Suburban Hospital, and Erie County Medical Center, making you an essential connection in the continuum of care.

If you're passionate about making an impact, love to stay active on your feet, and bring an energetic, people-centered personality, we’re ready for you to join our team!

About the Position

• The Hospital Liaison will focus on coordinating patient care in hospital settings located across the Buffalo, NY area.  
• Assist social workers and discharge planners to create individual equipment plans for a safe discharge.
• Educate patients, hospital staff, and physicians on durable medical equipment usage and insurance qualifications.
• Review and analyze patient clinical charts to determine insurance coverage and qualifications for durable medical equipment.
• Obtain proper documentation to submit to insurance and conduct insurance verifications across multiple computer platforms.
• Maintain adequate stock in consignment closets, including daily inventory checks and documenting in Microsoft Excel.
• Size and supply equipment to meet patient needs and coordinate deliveries with caregivers and home agencies.
• Enter patient records and orders into an electronic order database.
• Jump in to problem-solve in real time when barriers to discharge arise, collaborating with hospital partners and internal teams.
• Be on your feet off and on for 6–8 hours per day while safely maneuvering carts with equipment throughout the hospital.
• Engage with patients, families, and hospital staff in an outgoing, approachable manner while knowing when to pause, listen, and respond with empathy.
• Manage competing priorities, make sound judgment calls, and follow through on tasks to completion with minimal supervision. 

What We’re Looking For 

• Personality is key: we are willing to train the technical aspects of the role for the right person. Medical field experience is preferred but not required if you bring drive, curiosity, and compassion.
• Professional and courteous demeanor; consistently respectful and kind in all interactions.
• Excellent verbal and written communication skills and strong customer service mindset.
• Ability to work effectively in a team and adapt to consistently changing situations while managing multiple tasks at once.
• Capable of self-direction, independence, and reliability; self-motivated and requires minimal supervision.
• Strong follow-up skills and ownership of responsibilities from start to finish.
• Outgoing and comfortable talking to people across all levels of the hospital, while being a strong listener.
• Ability and willingness to be physically active on the job, including walking, standing, and moving carts with equipment for much of the day.
• Ability to comprehend patient clinical charts with a background in medical terminology preferred.
• Computer skills including Microsoft Suite and navigating different hospital based digital platforms.
• Motivated to become a long-term asset within the organization and to actively learn the healthcare industry with empathy and commitment.

Qualifications for Success

• Bachelor’s degree in a related field preferred, High School Diploma or GED required.
• Experience with home care, long-term care, health care administration, social work, or nursing preferred, but not required for highly motivated candidates.
• Valid New York State driver’s license

What You Get – Benefits That Go Beyond the Basics:

• Medical, Dental, and Vision insurance
• 401(k) with 3% company contribution after one year and 1,000 hours worked
• Generous PTO, vacation time, and 9 paid holidays
• Optional Short-Term Disability & Company-Paid Long-Term Disability
• Free, confidential Employee Assistance Program
• Exclusive Tuition Reimbursement Program with Niagara University
• Opportunities to give back through community engagement programs

Compensation

• $23.00 - $25.00 per hour, dependent on experience

Shift

• Monday–Friday, 8:30am–5:00pm
• One Saturday per month and rotating holidays required, 10:00am–2:00pm

Location

• Ability to travel to multiple hospital sites in the Greater Buffalo area, role requires being onsite in the hospital setting.