Client Relations Manager

Responsibilities Develop strong and sustainable working relationships with assigned clients while providing functional leadership for the management of client programs Work with a variety of departments within the client including quality assurance, regulatory compliance, logistics, legal, product development, buying/merchant teams Provide updates and overall account health status to Regional Leadership team Perform all aspects of planning, organizing and managing information and resources to bring about the successful management of client requests Interface with clients to continuously calibrate their expectations with BVCPS performance and resolve or elevate issues to meet client expectations Manage communication between assigned accounts and BV Consumer Products Services laboratories and operating offices Achieve annual incremental growth and assigned sales targets Lead in creation of service proposals, quoting, price negotiation, discounts, contracts, RFPs Maintain account activities in Sales Force.com Grow market share of major OOA program clients Monitor, identify and communicate any risk or opportunities based on review of the health of the account Requirements 4 year degree in a related field, MBA desirable 2 years cumulative experience with high level client administration Excellent customer focus Strong analytical, problem solving, attention to detail and process improvement skills Ability to work well under pressure, to handle crisis situations and balance several tasks simultaneously Excellent communication and interpersonal skills required, as well as effective communication with a cross-cultural workforce and client base A team player able to work effectively across different departments, functions and environments Business acumen (forecasting sales, evaluating customer needs) A working knowledge of the regulatory industry and technical knowledge Proficiency in MS Office and Lotus Notes. Core Competencies Demonstrates strong client management capabilities, with a focus on building sustainable relationships and achieving sales targets. Proficient in regulatory compliance and cross-departmental collaboration to enhance account health and service delivery. Highest-signal resume keywords Client Administration Experience Regulatory Industry Knowledge Sales Target Achievement Analytical Problem Solving Cross-Cultural Communication Hard Skills Client Program Management Process Improvement Sales Forecasting Contract Negotiation Account Health Monitoring Soft Skills Customer Focus Attention to Detail Team Collaboration Crisis Management Interpersonal Skills Industry Keywords Regulatory Compliance Quality Assurance Logistics Product Development Market Share Growth Tools & Technologies Salesforce.com MS Office Lotus Notes #J-18808-Ljbffr