Director of Customer Operations & Experience Strategy
$127.68k - $214.8kPlaid
Plaid is hiring a Customer Operations Leader in Seattle, WA, responsible for owning the strategy and execution of all global operations initiatives. The role involves leading a team across product operations and customer experience engineering. The successful candidate will focus on improving customer lifecycle operations, building Voice-of-Customer programs, and implementing self-service tooling for enhanced customer empowerment. The compensation ranges from $127,680 to $214,800 annually with a comprehensive benefits plan. #J-18808-Ljbffr Plaid
- Jobtailor in Seattle seeks a seasoned Customer Success Leader to oversee teams and drive loyalty and value realization. You will collaborate with product and sales to shape strategy and identify opportunities to improve customer success practices. In this role you will...Suggested
- ...leading premium fencing solutions firm in Seattle is seeking a Director of Customer Experience & Marketing. This role requires leadership in both customer service and marketing initiatives, overseeing strategies to enhance brand impact and customer satisfaction. Ideal...SuggestedFlexible hours
$99k - $232k
PwC is looking for a Service & Support Strategy Manager in Seattle, focusing on customer-related strategies to enhance client experiences. In this pivotal role, you will lead teams, manage client accounts, and drive business growth through innovative solutions and customer...Suggested$165k - $230k
...USA Summary The General Manager, Customer Business Unit manages site‑wide strategy and change implementation across... ...overseeing customer‑dedicated groups in operations, program management, production,... ...timely and accurate completion. Experience: Commercial and business...SuggestedRemote jobContract workTemporary workLocal areaNight shift- DoorDash in Seattle is seeking a Merchant Strategy & Operations Associate Manager to lead the merchant support experience, owning strategy and execution to deliver a scalable, tech‑driven experience that boosts satisfaction, retention and loyalty. You’ll work cross‑functionally...Suggested
$169.88k - $319.05k
...is seeking to hire a Director/Sr. Director to function... ...matter the project or customer, your work will have a... ...could gain lots of experience in a short amount of time... ...a senior member of an operational function within one of... ...strengths from strategy and design to engineering...Full timeLocal area- Salesforce.com, inc. is looking for a Director of Customer Success Managers to lead strategy and execution for customer success initiatives. The ideal candidate will manage and support a diverse team, with a focus on customer satisfaction and growth. This role requires...Work at officeFlexible hours
- salesforce.com, inc. is looking for a Director of Customer Success Managers to lead the strategy and execution of Signature Success Plan delivery. This role requires... ..., applicants should have at least 10 years of experience in customer success or account management as well...Work at officeFlexible hours3 days per week
$99k - $232k
...Opportunity Specialty/Competency: Customer Industry/Sector: Not... ...As a Manager in Front Office Strategy Consulting within our Customer... ...to optimize client operations and achieve strategic goals... ...degree At least 5 years of experience Preferred/Additional Preference...Full timeH1b$150k - $170k
...the product roadmap and company‑wide strategy; synthesize customer trends, collect product feedback,... ...Monitor and define KPIs, OKRs, and operational work that keeps the team moving; define... ...thrive in this role, you have: 7+ years experience managing a customer support team in...Self employmentRemote workFlexible hours$139.65k - $256.5k
...ecosystem specifically for the US market. We operate at the critical intersection of advanced... ...data security protocols. The Moderation Strategy Operation team ensures that our... ...Risk Operations, with at least 3 years of experience leading teams in a high-growth tech environment...Temporary work- ...consulting firm is looking for a CRM Process Lead to design and implement strategies for customer engagement. The ideal candidate will have expertise in Microsoft Dynamics 365 Customer Engagement and experience managing CRM projects for global firms. Strong analytical skills...Relocation package
- ...seeking a Founding Account Executive to shape their go-to-market strategy. In this role, you will own the full sales cycle, including... ...pipeline, and closing deals. Ideal candidates have B2B SaaS sales experience and are comfortable in dynamic environments. You'll have the...
- PwC is seeking a Sales Strategy Manager to join our Customer Consulting practice in Seattle, WA. In this role, you will develop and implement customer... ...Bachelor's degree and a minimum of 5 years of related experience. In addition to strong analytical and leadership skills...Flexible hours
- ...North America account. This pivotal role includes developing strategies and leading commercial activities to foster business growth and... ...partnerships. Candidates should possess a minimum of 10 years of experience in sales within the automotive sector and demonstrate strong...
$265k - $320k
...Anthropic, we believe the next generation of Customer Success looks fundamentally different;... .... Treat every cohort as an experiment. Continuously iterate on agent prompts... .... Partner with Scaled CSMs, Sales, Strategy & Operations, and Support to define the rules of engagement...Visa sponsorshipFlexible hours- Salesforce is seeking an experienced Customer Success Manager to drive business impact for complex customers in Seattle. This role demands strong strategic leadership, exceptional communication skills, and a deep understanding of Tableau. You will cultivate relationships...Work at officeFlexible hours3 days per week
- salesforce.com, inc. is hiring a Senior Manager of Customer Success in Seattle. This role focuses on driving business impact for our... ...health of our products. The ideal candidate has 5-6 years of experience, particularly in Customer Success or related consulting fields...Work at office3 days per week
- ...relationships, directing strategic outcomes, and mentoring teams across functions. The ideal candidate will have over 10 years of relevant experience, an Active Life & Health License, and the ability to architect enterprise service models. IMA offers a robust benefits package,...
- ...understanding of DAU and MAU growth loops, along with the ability to partner closely with cross-functional teams to shape product strategies. The ideal candidate will have 10+ years in growth strategy at consumer tech companies and exceptional communication skills to...
- DoorDash in Seattle is seeking a Strategy & Operations professional to enhance customer experience within DoorDash for Business. This role involves analyzing operational data, addressing customer friction, and collaborating across teams to create innovative solutions. The...
- ...President. In this role, you will ensure operational efficiency and financial targets are... ...have a minimum of 10 years of leadership experience and a Bachelor's degree.... ...include overseeing operations, leading strategy development, and mentoring senior management...
- ...seeking a Senior Manager for DashPass Strategy & Operations in New York. The ideal candidate will... ...execution for DashPass, focusing on customer acquisition and profitability. Responsibilities... ...and creating best-in-class customer experiences. Candidates should have over 8 years...
- A leading consulting firm based in Seattle is seeking a Strategy and Operation Manager to drive business transformation and cost reduction. This full-time role emphasizes consulting experience, project leadership, and the ability to travel up to 75%. The ideal candidate...Full time
- Ellis Technologies, Inc. is seeking a Strategy and Operations Manager for its Governance & Experience in Seattle. This role involves establishing a business strategy for US e-commerce, conducting industry research, and providing insights through analytics tools. The ideal...
$132k - $170.5k
...new standard for building a connected customer view with unmatched clarity and context... ...the Role Join LiveRamp’s Customer Strategy & Operations team to build the usage and renewal operations... ...; adtech/martech preferred. Direct experience with consumption‑, usage‑based, or...Contract workWork at officeWork from homeFlexible hoursNight shift2 days per week$191.25k - $258.75k
...leading aerospace company is seeking a Senior Business Operations Manager to oversee the Quality, Operations, and... ...performance through innovative operational strategies. Candidates should have extensive experience in business operations and a track record in management...$175k - $215k
...Seattle is seeking an experienced Account Director to lead strategy and execution for hyperscale accounts. The role involves owning customer strategy, growth plans, and managing... ...Candidates should possess over 7 years of experience in technical sales or similar roles, along...- DoorDash is hiring for two Senior Associates within the DashMart Strategy & Operations team in Seattle, WA. This role focuses on identifying... ...platform initiatives and requires 2-4 years of analytical experience. You will collaborate across teams to enhance DashMart offerings...
- Stanley 1913 is seeking a Senior Manager, Brand Strategy & Operations on a six-month contract to support the Chief Brand Officer and Chief of Staff. This role demands high-visibility, executive-level synthesis, and a proactive, highly organized approach. You will craft...Contract work
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