Customer Service Representative
BCForward
Job Description
Job Description
Job description
BCForward is currently looking for Customer Service Representative in Phoenix, AZ 85007
Position Title: Customer Service Representative
Duration: 12+ Months
Location: Phoenix, AZ 85007
Shift: M – F 8AM -5PM
Job Description:
- This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy.
- This may require specialists to follow up with applicants a number of times.
- The position communicates effectively with applicants and recipients of public assistance programs to address customer concerns and determine appropriate resolutions; advising applicants on what assistance programs may benefit them and then helping them receive that benefit.
- Explain rules and policies to claimants, representatives, employers, doctors, state and federal agencies and solicit information to make qualification determinations. Travel may be required to various locations for off-site meetings, training, or conferences.
Required Skills
- 2+ Years of Customer Service experience
- Ability to work onsite and have reliable transportation
Education
- High School Diploma
Preferred Skills
- Experience Performing Eligibility Reviews
- Previous Insurance Adjudicator Experience
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
\nCompany DescriptionBCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.
Company Description
BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.
Vacancy posted 3 days ago
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