Client Services Manager

Job Description

Job Description

Job Title: Client Services Manager

Location: Springfield, MO

Employment Type: Full-Time

This role is best suited for someone who thrives in a fast-paced, high-accountability environment and takes pride in doing meaningful, challenging work.

About Seniors Helping Seniors® Ozarks

Seniors Helping Seniors® Ozarks is a trusted in-home care service that pairs compassionate caregivers - often seniors themselves - with older adults who want to maintain independence and quality of life. Our mission is rooted in dignity, respect, and meaningful relationships.

Position Overview

We are seeking a dedicated and organized Client Services Manager to serve as a key liaison between clients, families, caregivers, and our internal team. This role is ideal for someone who is relationship-focused, detail-oriented, communication drive, and passionate about serving seniors. The Client Services Manager ensures excellent client experiences from initial inquiry through ongoing care.

Our Environment
We’re an early-stage company growing quickly and intentionally. Our leadership team is small, hands-on, and highly engaged. Everyone here plays a meaningful role, and everyone is expected to contribute.
The work is fast-paced, collaborative, and demanding at times. We value flexibility and trust our team to manage their time, but we also expect strong work ethic, ownership, and accountability. The days can be full, the priorities can shift, and the expectations are high.

We cross train all roles performed by office staff - so a willingness to learn all roles is a must.
The upside? You’ll have impact, visibility, room to grow, and the chance to build something that matters with people who care.

Key Responsibilities

· Serve as the primary point of contact for clients and their families

· Conduct client intakes, assessments, and follow-up visits

· Match clients with appropriate caregivers based on needs, preferences, and personalities

· Maintain regular communication to ensure client satisfaction and address concerns promptly

· Coordinate schedules and collaborate closely with the caregiving and administrative teams

· Document client interactions, care updates, and service changes accurately

· Support client retention through proactive relationship management

· Uphold Seniors Helping Seniors® standards, values, and compliance requirements

Qualifications

· Prior experience in client relations, care coordination, healthcare, social services, or a related field preferred, but not required

· Strong interpersonal and communication skills

· Compassionate, patient, and professional demeanor

· Excellent organizational and time-management abilities

· Comfortable using scheduling systems and basic office software

· Ability to handle sensitive situations with discretion and empathy

· Reliable transportation and ability to travel locally as needed

What We Offer

· Competitive full-time compensation

· Meaningful work that makes a real difference in the lives of seniors

· Supportive, mission-driven team environment

· Training

· Opportunity to grow with a respected and expanding organization

How to Apply

Interested candidates are encouraged to apply by submitting their resume and answering screening questions.