Benefits Administration Coordinator

We are looking for a Benefits Administration Coordinator to join our Employee Benefits team on a hybrid work schedule. Overview Responsible for monitoring the day-to-day flow of client requests for enrollments, changes, and terminations, supporting HUB client group benefits (health, dental, vision, etc.). Provide customer service to client HR and support staff while continually improving existing workflow, processes, and associated documentation in accordance with company practices, policies, and procedures. Responsibilities Coordinate daily benefits processing and open enrollment. Handle workflow of enrollments, COBRA, terminations, changes, working with HUB staff, processing team and insurance carriers. Serve as point of contact for clients, plan vendors and processing team. Research client inquiries regarding enrollment status. Perform escalations with carriers, follow through, track status updates until resolved. Participate in evaluation and revision of internal processes to reduce costs and increase efficiency. Assist in testing and implementation of new partner vendors. Document and maintain instructions for benefit enrollment processes. Oversee maintenance of database and client records. Ensure compliance with applicable government regulations; stay current with revisions. Ensure timeliness and accuracy of required deliverables. Obtain and update carrier portal access. Provide internal utilization analysis using vendor-provided reports and internal records. Assist with department projects such as technology updates, onboarding new partner vendors, and training users. Cross train on other benefit administration tasks, including COBRA administration. Other responsibilities as assigned by Manager. Qualifications Two years of related experience in employee benefits, payroll, or other applicable experience. Working knowledge of all pertinent federal and state regulations affecting employee benefits programs: filing and compliance requirements for the ACA, COBRA, life events, leave of absence, Medicare, and DOL requirements. Knowledge of procedures for transfer of data to various systems and carriers. Understanding of audits using data comparison tools (Excel VLOOKUP). Prepare, collect, and organize data for assessments and file transfers. Strong analytical skills and thorough knowledge of employee benefits and the ‘life cycle’ (new hire/change/termination). Computer proficiency and technical aptitude with Microsoft Office products, online meeting applications (such as Zoom); knowledge of HRIS and payroll system functions. Plus/preferred experience: enrollment platforms (such as Employee Navigator), shared project management software (such as Smartsheets). Effective planning and priority setting. Ability to manage several projects simultaneously while working with target deadlines. High attention to fine details of incoming and outgoing work. Proven ability to work effectively in a team environment and demonstrate individual accountability. Salary and Benefits The expected salary range for this position is $21.49/hr - $42.50/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International offers comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid‑time‑off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Additional Information Required Experience: 1‑2 years of relevant experience. Required Travel: Negligible. Required Education: High school or equivalent. Equal Employment Opportunity Statement HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. Accessibility and Accommodation We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team at View email address on click.appcast.io. This contact information is for accommodation requests only; do not use it to inquire about the status of applications. E-Verify Program This position is subject to the E-Verify Program. #J-18808-Ljbffr Dormont Manufacturing Co