Flight Coordinator

We have an incredible opportunity for a dynamic, energetic, and eager Flight Coordinator in Des Plaines!

About DO & CO

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly - sometimes beyond our own expectations.

Responsibilities:

• Maintain professional communication with different channels and distribute all incoming operational information to the relevant departments.
• Ensure production processes, quality standards, deadlines, and accuracy are met to hand over DO & CO's high-end products to the aircraft crew in person without delays.
• Ensure products and trolleys always meet the utmost quality standards and the delivery is done according to the customer's instructions.
• Conduct physical counts and pack additional equipment or products.
• Identify procedures that can be improved and put forward suggestions for more efficiency and customer care.
• Confirm special meals and the correct number of meals for each flight are ready, packed, and assigned correctly.
• Work alongside a team of Food Packers with a Hands-on approach and assist in the assembly line when necessary, setting up trays, preparing and packaging food inside a cooler/refrigerated area.
• Drive the company vehicle airside into the terminal to meet the DO & CO delivery truck and personally hand over catering meals, act as the company's representative during delivery, verify completeness at handover, address and accommodate reasonable requests as needed, and ensure a professional and compliant transfer to the aircraft crew.
• Perform additional duties and responsibilities as assigned by management, upholding DO & CO standards.

Qualifications:

• All airport-related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location. This includes meeting all TSA and U.S. Customs requirements, as outlined in 49 CFR §1542.209, and obtaining the appropriate airport-issued identification badge (e.g., SIDA, AOA, or equivalent), in accordance with local airport authority regulations.
• Must have a valid driver's license.
• A minimum of 2 years of related work experience, preferably in customer service, is beneficial.
• Ability to work approximately 50% - 70% of the workday inside a cooler or refrigerated environment.
• Excellent planning and coordination skills.
• Outstanding communication skill with a hands-on approach.
• Computer literate. Proficiency in MS Office preferred.
• Ability to work well in a fast-paced environment and with a diversified clientele.
• Capacity to work well within a team and show leadership skills.
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs.

What We Offer:

• Pay rate: $20.90 hourly.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner)
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events.

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.