Administrative Assistant

Administrative Assistant

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is to joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job Description

Generator Supercenter is seeking a full-time highly organized and detail-oriented administrative assistant to oversee daily operations and ensure efficient scheduling, service coordination, and project management. The ideal candidate will be responsible for managing service schedules, coordinating electricians for residential service calls and generator repairs, handling customer relations, and ensuring timely project completion.

Key Responsibilities

• Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Manage and schedule installations from start to end.
• Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Collect deposits and collect different payment plans.
• Organize and track service parts and materials to ensure availability.
• Report weekly and monthly Key Performance Indicators (KPIs) to corporate locations.
• Participate in team meetings, offering insights and reports directly to corporate leadership.
• Interview potential employees for store locations.
• Set opening and closing schedules for the store.
• Manage payroll hours for all employees.
• Track projects from sales through completion, ensuring all deadlines are met.
• Collect payments due upon project completion.

Qualifications

• Previous experience in production management, scheduling, or service coordination preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work with an industry leader in standby generators.
• Supportive team environment with opportunities for professional growth.

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. If you are a proactive, detail-oriented professional who thrives in a dynamic work environment, we invite you to apply for this exciting opportunity! Compensation: $45,000.00 - $55,000.00 per year.

Join The Generator Supercenter Family – Here it's not just some catchy phrase; it's a lifestyle. We're looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.