Utility Coordinator

B I R G E & H E L D

Investing in Communities to Transform Lives. Who We Are It’s fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. Position Overview The Utility Coordinator is responsible for optimizing all utility and ancillary income services across the Birge & Held portfolio. This role serves as the centralized subject‑matter expert for utility setup, migrations, vendor management, submeter health, and revenue optimization initiatives as part of the larger Revenue Management team. The Utility Coordinator partners cross‑functionally with Operations, Construction, IT, Accounting, Asset Management and external vendors to ensure seamless transitions during acquisitions and dispositions while maximizing cost recovery and ancillary income opportunities. Key Responsibilities Utility Portfolio Management Manage all aspects of utility services across the Birge & Held portfolio, including managed and flat‑rate utility programs. Oversee water, sewer, gas, trash, stormwater, common area electric, and electricity services. Monitor utility performance and recovery levels to ensure optimization and cost efficiency. Evaluate and recommend cost‑saving opportunities related to utility services and vendor contracts. Meet or exceed the utility recovery rate target at each community in the portfolio (e.g. 92%+). Acquisitions & Dispositions Lead all utility‑related onboarding activities for new acquisitions, including: Collection and review of due diligence documentation Determination of utility billing structure and recovery methodology Implementation and rollout of utility services Lead all utility transitions for property dispositions, including cancellation and/or transfer of services. Collaborate with Construction to ensure seamless transition of permanent utilities from construction phase to operational management. Submeter & Recovery Oversight Monitor properties utilizing submetered utilities to maintain 98–100% meter health. Coordinate subcontractors for service and repair of submeters as needed. Oversee prebill review processes to ensure accuracy and compliance. Vendor & Contract Management Manage all utility‑related vendor relationships and master service agreements. Negotiate, evaluate, and recommend vendor partnerships that drive operational efficiency and financial performance. Monitor vendor performance and service delivery standards. Income & Revenue Optimization Evaluate existing and emerging ancillary income programs to drive additional revenue. Regularly review fee structures (expense and income) to ensure portfolio‑wide revenue optimization. Partner with Operations leadership to implement income‑enhancing initiatives across sites. Systems, Training & Cross‑Functional Support Provide training and ongoing support to team members regarding utility management software and related processes. Assist IT and Technology with telephony‑related property items including call trees, voicemail systems, and IVR setups. Serve as a subject‑matter expert and resource for site teams and leadership on utility and income‑related matters. Education, Experience, And Skills 1–5 years of experience in multifamily utility management or related field. Experience with RealPage, UEM, RUM, or similar utility management platforms. Experience with Ratio Utility Billing (RUBS) or submetering programs. Strong analytical and problem‑solving skills. Experience managing vendor contracts or master service agreements preferred. Strong verbal and written communication skills. Ability to manage multiple projects and deadlines across a portfolio. What We Offer Maintain work‑life balance with a flexible hybrid schedule and a generous paid time‑off policy, including up to 20 days of PTO per year. In addition to traditional PTO, you’ll receive 14 holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off. Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. Boost your earnings with a performance‑based bonus, determined by your role and achievement in individual, departmental, and company‑wide Key Performance Indicators (KPIs). Save on living expenses with exclusive employee discounts at Birge & Held properties. Prioritize your well‑being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. Enjoy peace of mind today and tomorrow with a 401(k) plan that includes a competitive employer match. Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long‑Term Disability (LTD), Short‑Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #J-18808-Ljbffr Birge & Held