Account Manager Role (Onsite)

Overview Sr Resource Manager @ Tekshapers Inc. | Manager-Delivery & Accounts (US & Canada) Location: Jersey City, New Jersey Employment type: Full-time Note: We need a candidate with a combination of Farming & Hunting (60:40 ratio) Responsibilities Function as on-site leader for a portfolio of transformational projects across accounts or within an account Accountable for interfacing with both business and IT function(s) in multistakeholder environment. Strategic Thinking & Planning Develop and maintain an account growth plan or roadmap. Track performance against KPIs (e.g., revenue growth, CSAT, NPS). Align with client’s long-term roadmap. Coordination and Governance Work closely with delivery, pre-sales, technical architects, and marketing. Along with the offshore delivery partner, should be responsible for monitoring budgets, billing, and renewals. Periodic review of monthly / quarterly targets for revenue. Govern the projects to achieving milestones, and take timely recourse where required Recommend relevant solutions, upgrades, or services. Identifying new opportunities, expanding relationships, and increasing revenue Frame conversations around value and outcome for upsell and cross sell. Perform SWOT analysis or create account heatmaps. Classify leads using BANT (Budget, Authority, Need, Timeline) or similar frameworks. Necessary skill sets Subject matter understanding and business acumen Ability to rapidly ramp-up on the understanding of Account and functional jargon at a sufficient level for communication and stakeholder management Ability to map business problems to IT solutions. Ability to leverage industry learnings and domain depth from project and apply this knowledge to other accounts / pre-sales efforts across the company Multi-level client relationship management. Understand the client’s business goals and how IT solutions can support them. Understanding of client unique context and constraints, and ensure appropriate project execution design Ability to decipher client’s org structure, decision-makers, and budget cycles. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr Tekshapers