Customer Service Representative

As a Business Development Representative at Quill , a valued Staples company, youll play a key role in driving new customer growth across both education and commercial segments.

This is a high-activity, outbound sales role where youll connect with prospective customers, introduce tailored solutions, and help organizations recognize value in Quills offerings.

Youll also own early-stage account growth , managing new customers for a defined period to establish ordering patterns and expand spend before transitioning them to an Account Manager.

This role is a strong entry point into a long-term sales career , offering clear exposure to account management, customer strategy, and revenue ownership.

What Youll Be Doing

• Conduct outbound calls to prospective and non-ordering customers to generate new business
• Engage inbound and assigned leads to convert interest into active customers
• Build and manage a consistent pipeline across education and commercial segments
• Present pricing, programs, and solutions tailored to customer needs
• Establish early customer relationships and drive initial order activity and repeat purchasing
• Manage newly acquired accounts for a defined period to stabilize and grow spend before handoff
• Maintain accurate CRM records, including pipeline activity and performance tracking
• Meet or exceed monthly and quarterly sales metrics and activity goals

What You Bring to the Table

• Competitive, goal-oriented mindset with an interest in sales
• Strong communication skills and confidence engaging over the phone
• Customer-first mindset with a focus on delivering value and building long-term relationships
• Comfort working in a metrics-driven, high-activity environment
• Ability to stay organized and manage multiple opportunities at once
• Resilience and persistence when navigating objections and rejection
• Collaborative approach and willingness to learn from peers and leaders

Basic Qualifications

• High School Diploma or GED required
• 1+ year of professional experience (sales, customer service, or related)
• Experience managing priorities and working toward performance targets
• Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

Preferred Qualifications

• Associate or bachelors degree
• 1+ year of B2B sales, customer acquisition, or business development experience
• Experience in quota-driven or metrics-based roles
• Exposure to education or commercial customer segments is a plus

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

  Note: This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.

• $22.75/hour - $27.00/hour, plus incentive opportunity
  The salary range represents the expected compensation for this role at the time of posting. ? The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. ??? Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.

At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.