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Senior Operations & Escalation Specialist

Manheim Dallas-Fort Worth

Cox Automotive in Phoenix/Atlanta area seeks a senior operational contributor to support multiple teams, lead complex issue resolution, and drive process improvement. This role acts as escalation point and SME for Central Dispatch systems, influencing outcomes with independent judgment. Responsibilities include fraud analysis, KPI tracking, and developing training, SOPs, and best practices to elevate service quality and client experience. #J-18808-Ljbffr Manheim Dallas-Fort Worth

Vacancy posted 6 days ago
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