Business Associate Systems Analyst - Patient Portal

Business Associate Systems Analyst-II

This role supports the intersection of healthcare operations, technology, and patient experience at Stanford Health Care. We are seeking a healthcare-trained professional with real-world hospital or clinic experience, a strong affinity for technology and AI, and a proven ability to support patient-facing applications in a complex healthcare environment.

The Business Associate Systems Analyst-II supports core functions of the hospital's business and financial applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned IT systems under the general guidance of senior members of the team. The position will have a basic understanding of supporting business operations preferably within a healthcare environment.

Locations: Stanford Health Care

What You Will Do

• Provide tier-2 support of application incidents reported through the help desk.
• Perform daily monitoring of applications in production use.
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.
• Assist in the implementation of low complexity tools and workflows.
• Assist in the upgrade of applicable software or enhancements to existing workflows.
• Assist in any testing that is required as part of new implementations, enhancements or upgrades.
• Modify tables/master files, make additions and changes under the direction of senior team members.
• Implement changes using documented procedures that are compliant with department's policies and procedures.
• Participate in team and cross-team meetings and maintain appropriate meeting records.
• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.
• Take ownership of low complexity issues and act as a liaison between customer and other support staff to facilitate resolution.

Education Qualifications

• Bachelor's degree or equivalent work experience.
• Must obtain certification in relevant applications within one (1) year of employment date.

Experience Qualifications

• One (1) or more years of directly related work experience in healthcare or technology related work environment.
• Related internship experience will be considered.

Required Knowledge, Skills and Abilities

• Ability to work in server operating systems such as AIX and Windows Server 2003 and 2008.
• Basic UNIX shell scripting skills.
• WinBatch scripting skills.
• Mid-level Microsoft Office skills.
• Ability to diagnose and resolve routine technology problems.
• Ability and desire to learn to resolve specialized and advanced technology problems.
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline.
• Ability to take action consistent with available facts, constraints, and anticipated consequences.
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
• Ability to develop new skills and teach others.
• Ability to collaborate and build consensus with stakeholders.
• Ability to understand and adhere to operational standards, policies, and procedures.
• Ability to identify risks and issues.
• Ability to develop solutions for new and unfamiliar challenges.

Licenses and Certifications

• None

These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $50.67 - $65.87 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.