Administrative Assistant

Administrative AssistantLocation: Burr Ridge, IL 60527Pay Rate: $20.00/hrShift: FirstJob Duties:Answer incoming consumer calls and provide phone coverage as needed.Assist walk-in customers with questions, orders, and product needs.Research products, parts, and product specifications.Identify appropriate vendors and determine the parts needed for customer orders.Process orders, returns, quotes, and create new part numbers as needed.Contact vendors to research products and parts, check order status and inventory availability, obtain shipping information, and request return details.Follow up on quotes, open sales orders, emails, and other customer inquiries.Provide friendly, courteous, and professional service to all customers.Maintain accurate and detailed information in the company’s system.Qualifications & Skills:Minimum 2 years of customer service or call center experience required.Previous experience taking phone orders, processing orders and returns, researching products/parts, and preparing quotes.Strong computer and typing skills; candidates may be required to complete a skills test.Basic knowledge of Microsoft Office, especially Microsoft Word and Outlook.Familiarity with paperless workflow systems and processes is a plus.Excellent verbal and written communication skills with the ability to handle a high volume of inbound and outbound calls.Strong multitasking skills with the ability to manage multiple priorities, including orders, returns, product research, and customer inquiries.Highly detail-oriented with strong data entry and organizational skills.Ability to remain professional and courteous when working with difficult or upset customers.Comfortable working in a fast-paced environment while staying focused and productive.Quick learner with a willingness to learn new products, systems, and processes.Friendly, professional, and positive attitude.