Account Manager

Role Overview

• You'll stabilize the customer lifecycle first, then build a real land-to-expand motion: profiling accounts, mapping where else we could help inside a company we already serve and turning that into Covalent's first account-management playbook. This role reports to the VP of Commercial Strategy & Growth. You'd be joining a small, commercial team, including a fractional strategic-accounts lead and a business development representative, inside a company scaling fast enough that this role will help shape its own org chart within the first year.

Key Responsibilities

• Own the customer relationship from quote acceptance onward, serving as the primary point of contact for onboarding and ongoing account health.
• Partner with Covalent's technical delivery teams, never around them, to keep customers informed and engaged throughout project execution.
• Build account profiles that map the full scope of a customer's relationship with Covalent, including multiple programs, stakeholders, and buying centers inside a single account.
• Identify and pursue expansion opportunities within the existing customer base: additional programs, techniques, or departments not yet being served.
• Flag churn risk early and manage renewal-adjacent conversations on a proactive cadence.
• Design and run Quarterly Business Reviews for accounts that warrant them.
• Help to build Covalent's account-management playbook: tiering criteria, account-planning templates, and a repeatable expansion motion.
• Maintain accurate account and opportunity data in HubSpot as Covalent's single source of truth.

What Success Looks Like in the First 90 Days:

• Every active, ICP-fit account has been touched at least once.
• An expansion-signal log is live and current in HubSpot.
• At least one multi-program account has a documented account plan, with buying centers mapped and a clear point of view on where to grow.
• A first draft of Covalent's account-tiering criteria exists, even if it isn't final.

Why Join Us

• Work on data-driven problems rooted in real physical measurement systems
• Influence both scientific workflows and business-facing systems
• Collaborate across laboratory, software, and operations teams
• Tackle problems where domain insight is as important as technical skill
• Grow into deeper technical and domain ownership over time

Qualifications

• 3–6 years in customer success, account management, or a growth/expansion role at a technical services, scientific instruments, or analytical testing business.
• A track record of growing revenue with key accounts.
• Comfort operating inside a multi-stakeholder account where the buying centers don't naturally talk to each other.
• Enough scientific fluency to hold a real conversation in a lab setting, without needing to be the scientist in the room.
• A builder's instinct. This function doesn't exist yet at Covalent, so you'll be building the process as much as running it.
• Bonus: experience in semiconductor, battery/energy, or advanced-materials market