Sales Supervisor

Inbound Sales Supervisor Location: Augusta, GA., Madison Heights, MI., Pinellas, FL. (Must live within 1 hour of the above listed locations) Lead a Team. Drive Results. Help Customers Connect. At WOW!, we're on a mission to deliver reliable, high-speed broadband thatpowers how people work, learn, and stay connected. As an Inbound Sales Supervisor, you'll play a key leadership role in driving sales performance while coaching and developing a team of inbound sales representatives who help customers choose the right services for their needs. This is a hands-on leadership role where you'll inspire performance, support team growth, and help build a culture focused on results, collaboration, and exceptional customer experience. If you thrive in a fast-paced sales environment, enjoy mentoring others, and are energized by hitting team goals, we'd love to hear from you. Let me tell you about the perks: Salary: Up to $60,000/year + commission Medical, dental, and vision insurance 401(k) with company match Paid time off & company holidays Tuition reimbursement for continued development Employee broadband discounts (in service area) What You'll Do: As an Inbound Sales Supervisor, you will lead the daily operations and performance of an inbound sales team while ensuring WOW! customers receive exceptional service. Your responsibilities will include: Lead and motivate a team of sales representatives to achieve weekly, monthly, quarterly, and annual sales goals Monitor team performance metrics and KPIs, providing coaching and feedback to drive individual and team success Deliver ongoing coaching, training, and development to improve sales performance and customer engagement Ensure sales representatives are effectively engaging potential WOW! customers and presenting our products and services with confidence Support marketing initiatives and campaigns by ensuring the team is aligned on messaging, offers, and promotions Assist with interviewing, hiring, onboarding, and developing high-performing sales representatives Lead performance reviews, recognition programs, and development conversations to foster a culture of continuous improvement Manage special projects and oversee employees assigned to special initiatives Monitor staffing levels and schedules to ensure appropriate service levels and response times Resolve customer concerns and service issues quickly and professionally according to company standards Maintain strong communication and collaboration with sales leadership, field operations, contractors, and office teams What You Bring To be successful in this role, you'll bring a combination of sales leadership, coaching ability, and a results-driven mindset. Preferred Qualifications 2–3 years of related experience and/or training, or an equivalent combination of education and experience Prior sales or call center leadership experience strongly preferred Experience in the telecommunications or cable industry is a plus A positive, "can-do" attitude and ability to thrive in a fast-paced environment Strong communication and presentation skills, with the ability to motivate and guide teams Ability to analyze performance data and metrics to identify coaching opportunities and drive improvement Proven ability to solve problems, adapt to change, and lead teams through challenges Technical Skills Microsoft Office Experience using CRM systems and internal reporting tools to track performance metrics Work Environment Ability to sit or stand for extended periods Frequent use of computers and standard office equipment Ability to communicate clearly with employees and customers Occasional travel for business purposes may be required WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran