Administrative Assistant

Position OverviewWe are seeking a highly organized and detail-oriented Administrative Assistant to support a fast-paced federal agency office in Washington, DC. This role requires exceptional attention to detail, strong critical thinking skills, and a customer-focused mindset. The successful candidate will serve as a key member of the support team, managing high-volume communications and ensuring timely, accurate responses to internal and external stakeholders.This position is fully onsite and requires the ability to thrive in a dynamic environment with competing priorities and significant daily email traffic.Key ResponsibilitiesMonitor and manage three high-volume email inboxes, processing and routing thousands of emails daily.Review incoming correspondence for accuracy, completeness, and appropriate action.Prioritize, categorize, and distribute email communications to the appropriate personnel and departments.Provide exceptional customer service to internal and external stakeholders.Conduct research and gather information to support inquiries and requests.Track requests, deadlines, and action items to ensure timely resolution.Prepare, update, and maintain reports, spreadsheets, and administrative records.Utilize Microsoft Excel to organize, analyze, and manage data.Support office operations by maintaining documentation, filing systems, and administrative procedures.Exercise sound judgment and critical thinking when handling sensitive or complex issues.Identify process improvements to increase efficiency and effectiveness.Required QualificationsHigh school diploma or equivalent; associate's or bachelor's degree preferred.Experience in an administrative or office support or related role.Demonstrated ability to manage multiple priorities in a high-volume environment.Strong attention to detail with a focus on accuracy and quality.Excellent written and verbal communication skills.Proficiency in Microsoft Excel, Outlook, Word, and other Microsoft Office applications.Strong organizational and time-management skills.Proven ability to think critically, solve problems, and make sound decisions.Exceptional customer service and interpersonal skills.Ability to work independently while contributing effectively as part of a team.Preferred QualificationsExperience supporting a federal agency, government office, or regulated environment.Experience managing shared inboxes or high-volume correspondence.Familiarity with records management and administrative tracking systems.Key CompetenciesAttention to DetailCritical ThinkingCustomer Service ExcellenceProfessional CommunicationOrganization and Time ManagementAccountabilityAdaptabilityProblem SolvingData Management and Excel ProficiencyWhy Join Us?This position offers the opportunity to support a mission-driven federal agency while playing a critical role in ensuring responsive and efficient communication operations. The ideal candidate is dependable, detail-oriented, and energized by working in a fast-paced environment where accuracy and customer service are essential.