Senior Manager, State Product

Role Description

The Senior Manager, State Product plays a key role in driving profitable growth and stability across multiple states. The role leads cross-functional teams, builds strong partnerships, and is responsible for the Personal Lines P&L for a defined region (NY, CT, NJ).

This position calls for a strategic, collaborative leader who can navigate complexity, strengthen relationships, and drive growth through data-informed, people-centered decision-making, supported by strong insurance and business expertise.

• Strategically lead territory, including steering a portfolio, aligning teams, and making decisions that impact markets (this includes partnering cross functionally to manage the levers that impact business results ex: pricing, underwriting, and distribution strategy).
• Lead a team of professionals that's empowered and accountable for anticipating needs and providing accurate and timely information.
• Drive strategy and advocate for state-specific needs, demonstrating a deep understanding of compliance and CSAA and Club objectives.
• Develop and implement strategies to achieve personal lines budgets and serve membership needs.
• Develop budget and create strategies to achieve it, demonstrating strong business knowledge and understanding.
• Be the voice of results and use data to inspire others to take action in support of profitable growth.
• Build and maintain productive relationships with key partners including internal teams, distribution partners, and regulatory bodies.
• Partner cross-functionally to deliver competitive products and launch new ones, playing a key role in product lifecycle strategy.
• Support mutually beneficial, productive distribution partner relationships, including a productive product feedback loop.
• Proactively build relationships with DOIs to ensure successful product filings.
• Understand rate changes, loss trends, and regulatory shifts. Stay informed about emerging industry shifts and regulatory developments.

Qualifications

• BA/BS or equivalent combination of education and experience.
• 10+ years of related work experience with typically 5+ years managing personal lines insurance products and pricing in varied and complex markets in the P&C insurance industry.
• 5+ years managing people.
• 3+ years of experience leading product management teams (or other related functions).
• People leadership and actively shaping company culture.
• Demonstrated track record of using data to inspire action.
• Product management experience for medium to large business accounts.
• Strong business knowledge and consultative, results-focused approach.
• Excellent analytical, interpersonal, and communication skills.
• Solid knowledge of P&C insurance products, pricing, and product management.
• Ability to drive collaboration and teamwork across functions.
• Expert negotiation and influencing skills.
• Advanced research, statistical, and analytical skills.
• Knowledge of change management concepts and practices.

Requirements

• MBA strongly preferred.
• CPCU certification.
• Actuarial designation (ACAS, FCAS).
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including enterprise meetings, divisional/team meetings, and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Benefits

• Recognition: Total compensation package, annual bonus eligibility for most roles, 401(k) with a company match.
• Career Growth: Leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success.
• Flexible Workplace: Remote-first culture with flexibility to work from various locations including CSAA offices.
• Inclusion and Belonging: Fostering an environment where people feel valued and heard.
• Sustainability: Taking bold action to build more resilient communities and reduce environmental impact.