Coordinator, iSOC Level 3 (Interactive) 4:30PM - 1:00AM

* **Shift Hours:** Position requires availability between ***4:30pm-1:00am***, based on labor demands* Full benefits on Day 1 of employment to support you from the start* 3 weeks paid vacation time and 10 days paid sick time* Uncapped employee referral bonuses* Customer focused, energetic and engaging work culture working as one team* **Training is provided!****Flexible Schedule:** We offer 8–10 hour shifts which provides more flexible options on the number of days worked per week. **(****Your work hours will be scheduled between this time range. Could be 8 or 10 hour shifts.)****Location:** On-site in office * High school diploma or GED equivalent.* Two years of experience in customer service, call center, dispatch, or security roles is preferred.* Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.* Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.* Working knowledge of Microsoft Office applications.* Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.At Interface, we are on a constant journey of innovation and excellence. We hold ourselves to the highest standards – from the way we run our business, to delivering relentless support to our customers, caring for our employees, and giving back to our communities. Put your talent to work with us – love your job.### Get in TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations, and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees. #J-18808-Ljbffr Interface Systems, LLC