Customer Support Representative

Job Description

Job Description

We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time Long-term Contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team.

Responsibilities:

• Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.

• Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.

• Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.

• Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.

• Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.

• Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.

• Work closely with team members in the office to help maintain smooth day-to-day customer support operations.

• Handle order entry and related service requests with attention to detail and a focus on accuracy.

• At least 1 year of experience in customer service, call center support, or a similar client-facing role.
• Ability to manage inbound and outbound calls professionally while maintaining a positive customer experience.
• Experience with data entry, order processing, or maintaining accurate customer records.
• Familiarity with CRM systems and confidence navigating computer-based customer support tools.
• Working knowledge of Microsoft Office, including Microsoft Excel.
• Strong verbal and written communication skills with the ability to explain information clearly.
• High level of organization, reliability, and attention to detail in a fast-paced office environment.