Financial Center Manager

Financial Center Manager AmeriCU Credit Union is seeking a driven and people-focused Financial Center Manager to lead branch operations, sales performance, and team development. This role is responsible for overseeing daily financial center operations, coaching staff, and driving member relationships while achieving deposit, loan, and service goals. The Financial Center Manager plays a critical role in delivering exceptional member experiences and building a strong, high-performing team culture. Key Responsibilities: Financial Center Manager Leadership, Sales & Coaching Lead, coach, and develop Financial Center staff to achieve sales, service, and operational goals Foster a high-energy, member-focused service and sales culture Monitor performance and hold team members accountable to goals and KPIs Conduct regular team meetings, huddles, and performance conversations Recognize and reward performance while driving continuous improvement Train staff to identify opportunities to deepen member relationships and recommend solutions Business Development & Member Experience Build, retain, and expand member relationships through consultative service Participate in community and business development initiatives Develop relationships with internal partners and external referral sources Promote and implement programs that support member growth and engagement Handle escalated member concerns with professionalism and resolution focus Operations & Financial Management Oversee day-to-day branch operations to ensure efficiency, accuracy, and compliance Ensure the Financial Center remains audit-ready, including cash controls and reporting requirements Support lending, account servicing, and transaction activities as needed Manage Financial Center profitability, including loan and deposit production goals Prepare and manage the branch operating budget and explain variances Ensure proper staffing, scheduling, and workflow efficiency Team Management & Culture Create an environment where employees feel valued, supported, and engaged Participate in hiring, onboarding, and ongoing employee development Conduct performance evaluations, coaching sessions, and development planning Partner with HR on employee relations and performance management matters Serve as a role model of AmeriCU's MVP-1 culture and values Compliance & Risk Ensure adherence to all regulatory and internal compliance requirements, including BSA and SAFE Act Maintain accurate documentation and reporting practices Obtain Notary Public designation and Medallion Signature Guarantee certification within 12 months Qualifications: Financial Center Manager Associate's or Bachelor's degree in business or related field (or equivalent experience) Minimum 3 years of experience in banking, sales, lending, or financial services operations Previous leadership or supervisory experience preferred Strong knowledge of: Retail banking operations Member service and sales practices Lending products and processes Proven ability to: Lead teams and drive performance Build relationships and grow business Manage operations and compliance requirements Strong communication, problem-solving, and decision-making skills Ability to work a flexible schedule, including Saturdays Bilingual skills preferred Why Join AmeriCU Credit Union? Lead a branch and make a direct impact on member success Opportunity to grow within a collaborative, community-focused organization Strong emphasis on employee development and internal mobility Work in an environment that values connection, accountability, and service About AmeriCU Credit Union AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities. We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States. Learn more: