Administrative / Customer Service Associate

Job Description

Job Description

Administrative / Customer Service Assistant

Location: Syracuse, NY area (Cicero / North Syracuse)
Pay: $20.00 per hour
Schedule: Monday to Friday, 8:00 AM–4:30 PM

Adecco is assisting a local organization in North Syracuse, NY / Cicero area with hiring an Administrative / Customer Service Assistant on a temp-to-hire basis. This is an office-based front desk position and is a great fit for someone with strong customer service experience who enjoys being the first point of contact for visitors and callers.

The person in this role will support a busy office environment by greeting visitors, answering incoming calls, routing questions to the appropriate department, assisting with data entry, and helping with general administrative tasks. The ideal candidate will be friendly, professional, reliable, and able to provide excellent service to members and visitors.

Responsibilities include:

• Greet visitors and provide a welcoming, professional front desk experience

• Answer incoming phone calls and provide friendly customer service

• Route calls, messages, and walk-in inquiries to the appropriate department or contact

• Perform general administrative and clerical duties as needed

• Enter, update, and maintain accurate information in internal systems

• Assist with basic Excel tasks, document preparation, filing, scanning, and recordkeeping

• Maintain confidentiality and professionalism when handling sensitive information

• Support the office team with additional tasks as assigned

Qualifications:

• Strong customer service experience required

• Previous administrative, receptionist, front desk, call center, or office support experience

• Professional phone presence and strong communication skills

• Comfortable greeting walk-in visitors and assisting callers throughout the day

• Accurate data entry and basic computer skills

• Basic Excel skills preferred

• Ability to learn internal systems and processes quickly

• Dependable, organized, detail-oriented, and able to multitask in a busy office environment

Pay Details: $20.00 per hour

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.