Administrative Support Specialist - 2 Needed

Administrative Support Specialist

A reputable local management company is currently seeking two dedicated Administrative Support Specialists. In this role, you will play a crucial part in providing administrative support to the Rental Assistance Department, ensuring smooth operations, accurate documentation, and timely communication. The standard work hours for this position are Monday through Friday from 8 a.m. to 4:30 p.m.

Responsibilities:

Administrative Support Specialist #1:

• Review participant or property owners' records in YARDI and OnBase to address inquiries
• Enter detailed memos accurately into YARDI system
• Respond promptly to participant and property owner queries via phone, email, and in-person
• Create and distribute routine correspondence, notices, and program communications
• Conduct research in YARDI and OnBase to provide information based on documented records
• Contact participants and property owners on behalf of Housing Specialist for various follow-up requests
• Monitor departmental email in boxes, address routine inquiries promptly, and escalate unresolved issues to the appropriate personnel for review and resolution

Administrative Support Specialist #2:

• Scan, index, upload, and maintain participant and property owner documents in OnBase and other electronic filing systems
• Organize and maintain electronic files in compliance with agency procedures
• Manage departmental email in boxes, respond to inquiries in a timely manner
• Escalate unresolved issues to the appropriate personnel for review and resolution
• Support in scheduling appointments, meetings, and other departmental activities
• Track outstanding documentation and send reminders as instructed by Housing Specialist
• Review and process rental assistance documents ensuring accuracy and completeness
• Address participant and property owner questions efficiently through various communication channels