Event Operations Supervisor - 3rd Shift

Job Description

Job Description

Offer Range : $70,304 - $77,316

How We’ll Take Care of You:

• Medical, Vision, and Dental Insurance Coverage (Employee and SDCC share in cost of coverage)
• Retirement: 403(b), 457, and Money Purchase Pension Plan
• Paid Time Off (PTO): 21 accrued days to be used for vacation and sick paid time off
• 11 Paid Holidays
• Employee Assistance Plan (Paid in full by SDCC)
• Flexible Spending Accounts
• Life and AD&D Insurance (Paid in full by SDCC, with additional voluntary coverage)
• Disability Insurance (Paid in full by SDCC)
• Supplemental Health Plans
• Employee-Exclusive Discounts (discounts to 250+ retailers through Fun Express & Corporate Shopping)
• Free onsite employee dining during shift at our Tides Cafe

About The Role:

Under direction of the Event Operations Manager, the Event Operations Supervisor will oversee the Cleaning and Building Services staff to ensure the optimum performance, cleanliness and operating standards as established by the Convention Center to ensure quality and consistency.

The Event Operations Supervisor is a critical role in ensuring the success of events held at the San Diego Convention Center. This position partners with Event Managers to facilitate exceptional customer service and quality of ancillary resources in meeting client’s needs after, during, and at the close of onsite events. The Event Operations Supervisor coordinates and supervises cleaning and set-up crew activities for their assigned shift and ensures safe work practices are adhered to. The Event Operations Supervisor is a highly motivated, results-driven individual, who can effectively work independently or as part of a team in planning, problem solving and organization of work.

Schedule:

• 3rd Shift (11:00pm to 7:30am)
• Must be able to work all three shifts, which may include evenings, weekends and holidays, with the potential to rotate shifts

What You Will Do:

• Directly supervise 5 to 100 employees of the Facility Services department dependent on building activity and shift assignment.
• Plans, directs and supervises work assignments of Event Operations employees in order to provide efficient performance of building set-up/breakdown and cleaning tasks.
• Prepares daily work assignments for Event Operations employees.
• Trains employees in performance standards, safe work practices and equipment operation to improve efficiency and maintain quality in delivered services.
• Monitors the performance of Event Operations employees under their supervision and, when necessary, conducts employee coaching/counseling with immediacy, fairness, tact, and respect.
• Prepares cleaning service and set-up documentation as necessary according to department protocols.
• Develops and implements strategic flow of staff assignments for continuity between shifts and completion of required tasks.
• Utilizes and updates the Computer Maintenance Management System (CMMS) for work orders and service requests.
• Utilizes and monitors smartphone-based applications for staffing and task management allocation and inspection protocols in order to establish and define service benchmarks.
• Reviews timesheets for employees under their supervision to check for accuracy, including billing details and tracking absenteeism/tardiness.
• Coordinates and oversees periodic compilations of Building Services inventory levels.
• Oversees organization and cleaning of storage/utility rooms as defined by Facility Services department Standard Operating Procedures.
• Verifies the cleanliness of all restrooms, lobbies, foyers, loading docks, meeting rooms, exhibition halls and the exterior of the facility by performing routine inspections during assigned shift.
• Supervises employees in the set-up and breakdown of equipment for events and ensures department quality standards are met.
• Maintains service records and prepares thorough passdowns after the next scheduled shift arrives.
• Ensures proper care and use of uniforms, equipment and supplies by employees under their supervision to maintain the San Diego Convention Center Corporations standard of excellence and professionalism.
• Provides direction for appropriate distribution of necessary equipment to employees and work safety training in accordance with all Federal and state regulations and company policies.
• Ensures that staff assigned to complete a task are appropriately trained for the task and work in a safe manner.
• Other duties may be assigned.

What You Will Need:

• Associate degree (A.A.) or equivalent from a two-year college or technical school; one year of direct supervisory experience; or equivalent combination of education and experience in the hospitality, sports facility, concert venue, or convention industry.
• Must be able to work all three shifts, which may include evenings, weekends and holidays, with the potential to rotate shifts.
• Must be a self-starter and able to work independently with limited supervision.
• Thorough knowledge of materials, methods, equipment and tools used in the custodial trades at sports facilities, convention centers, and/or concert venue highly preferred.
• Previous experience supervising employees and directing work, with a strong understanding of the principles of team building and performance management.
• Must possess excellent verbal and non-verbal communication skills including the ability to answer guest and employee questions regarding the facility in the English language.
• Must possess and exhibit good interpersonal skills, including the ability to work with a diverse employee and management team.
• Strong computer literacy with experience in word processing and spreadsheet applications.
• Knowledge of CMMS software and smartphone-based applications preferred.
• Ability to remain stationary, be mobile, navigate the property, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. Able to position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. Able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination and stamina. Able to regularly push/pull objects weighing up to 25 pounds and occasionally push/pull objects weighing up to 50 pounds.