Call Center Manager

D-Rock Enterprises LLC

Manassas, VA

Job Description
Job Description
Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry.
The ideal candidate brings 3-5 years of hands-on management experience, deep proficiency in Service Titan, and a comprehensive understanding of Nexstar processes, call scripts, and operational disciplines.
In this role, you will be responsible for driving call center performance, maximizing dispatch board efficiency, delivering
5-star customer experience and maintaining strong alignment with Operations leadership.
Key Responsibilities:
Team Leadership & Performance Management
Lead & Coach: Manage, mentor, and hold the call center team accountable to high-performance standards through coaching, scorecards, and performance management.
Process Enforcement: Train and enforce Nexstar operational disciplines, including call scripts, booking standards, and customer experience expectations.
Customer Excellence: Ensure the delivery of consistent, 5-star customer experience on every interaction and handle escalated customer issues professionally and efficiently.
Metric Ownership: Drive and continuously improve key call center metrics, with a focus on conversion/booking rates and high-value call prioritization.
Dispatch, Capacity & Revenue Optimization
Dispatch Board Management: Actively manage and optimize the dispatch board (including the 3-day board) to maximize revenue, schedule density, profitability, and technician efficiency.
Capacity Planning: Balance emergency service calls, scheduled work, and technician productivity through proactive outbound calls to fill capacity.
Operations Alignment: Maintain continuous communication with Operations leadership to ensure alignment on capacity, daily priorities, and field needs.
Field Support & Operations Logistics
Technician Readiness: Set field technicians up for success by verifying they have all necessary job details, resources, and materials prior to arriving on-site.
Parts & Inventory Management: Order required parts and coordinate deliveries to support seamless field operations.
Required Qualifications & Experience
Nexstar Mastery: Demonstrated experience implementing and enforcing Nexstar processes, call scripts, and booking standards.
Industry Experience: 3–5 years of hands-on call center management experience within the home services industry (septic, plumbing, HVAC, electrical, or related trade).
Software Proficiency: Advanced, hands-on proficiency with ServiceTitan (dispatch, booking, capacity management).
Leadership & Communication: Strong interpersonal, problem-solving, and conflict-resolution skills with a proven track record of driving team accountability.

Apply

Vacancy posted 12 days ago

Similar jobs that could be interesting for youBased on the Call Center Manager in Manassas, VA vacancy

Call Center Manager - Customer Experience & Dispatch
...that sets a high standard and we're looking for the leader who can help take it even further. We're seeking an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while creating an exceptional experience for both our customers...
Suggested
Weekly pay
Beacon Home Services
Manassas, VA
3 days ago
Call Center Manager
$180k - $200k
...performing at a high level? We are one of the fastest-growing real estate organizations in the country and are seeking an experienced Call Center Manager to lead the day-to-day operations of a high-volume sales call center. This role is responsible for turning activity into...
Suggested
EmpowerHome Team Services
Chantilly, Loudoun County, VA
4 days ago
Manager, Customer Support (Remote)
...Job Description Job Description Job Summary: The Manager of Customer Support oversees the day-to-day operations of the customer support team, ensuring that service levels and customer satisfaction goals are met. You will manage and mentor a team of support associates...
Suggested
Work at office
Local area
Remote work
Neumo Holdings LLC
Centreville, VA
5 days ago
Global Account Manager
$95.72k - $143.58k
...Job Title Global Account Manager Job Description As a Global Account Manager, you will maintain executive level client relationships at key large multinational organizations and provide consultative selling to support strategic long-term objectives and profitability...
Suggested
Contract work
Work at office
Local area
Immediate start
Worldwide
Shift work
WESCO International
Manassas Park, VA
3 days ago
Landscape Account Manager
...Client Partner | Executive Recruiter at McFarlin Stanford Landscape Account Manager Job Description: Job Description The Account Manager serves as the primary point of contact for our clients. They oversee a portfolio of commercial and residential properties, ensuring...
Suggested
Contract work
Seasonal work
Work at office
McFarlin Stanford
Manassas, VA
3 days ago
Account Manager
...Securitas Security Services USA, Inc. in Chantilly, VA is seeking a Security Account Manager to oversee several data center sites located in Manassas, VA. The role includes managing day-to-day contractor operations, building strong client relationships, and ensuring high...
Contract work
For contractors
Securitas Security Services USA, Inc.
Manassas, VA
1 day ago
Account Executive
$75k
...purpose of this role is to sell the company's Commercial Pest Management Services and Products to new and existing Commercial customers,... ...customer-focused service to grow the business. Account Executives call on a full spectrum of market segments including hospitality,...
Hourly pay
Full time
Part time
Local area
Immediate start
Terminix (Copesan)
Manassas Park, VA
3 days ago
Front Desk Coordinator
...welcoming demeanor. Responsibilities Greet and assist clients and visitors in a professional manner. Manage multi-line phone systems, directing calls appropriately and taking messages as needed. Perform data entry tasks, maintaining accurate records and files...
Work at office
The Joint Chiropractic
Bristow, VA
17 days ago
Manager, Inside Sales - Customer Expansion
Description Join Team CARFAX as a Manager, Inside Sales – Customer Expansion Isn't it time you bragged about where you work? At CARFAX... .... ~Coach & Develop People – Conduct consistent one-on-ones, call reviews, and development planning to continuously improve seller...
Summer work
Casual work
Work at office
Local area
CARFAX
Centreville, VA
10 days ago
Dealer Account Manager
$55k - $65k
...Join Team CARFAX as a Dealer Account Manager Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers...
Summer work
Casual work
Work at office
Local area
3 days per week
CARFAX
Centreville, VA
2 days ago
Customer Logistics Supervisor
...training, performance evaluations, and ensuring compliance with SOPs and safety standards. As part of the Solutions division, you will coordinate with client representatives, drive continuous improvement, and manage equipment and staffing to achieve #J-18808-Ljbffr...
DSV Air & Sea
Manassas, VA
3 days ago
Account Manager, Manassas
$80k - $90k
...Job Description Job Description Job Title: Account Manager – Commercial Landscape Location: Manassas, VA Compensation & Benefits ~ Base Salary: $80,000–$90,000 ~ Commissions: 1-3% for enhancement sales and 2-3% for new maintenance contracts ~ Additional...
Contract work
Seasonal work
Work at office
BraveView, Inc.
Manassas, VA
12 days ago
Account Executive - Direct Marketing
...Possibility | Conservative Cause-Focused Are you a seasoned Account Manager or Account Executive who’s partnered directly with clients in... ...campaigns for some of the most influential right-of-center nonprofit organizations in the country. Why this role? You...
Work at office
American Target Advertising, Inc.
Manassas, VA
12 days ago
Accounting Manager
...Accounting Manager Location: Hybrid - Fairfax, VA Employment Type: Full-Time Overview Cherry Bekaert Recruiting & Staffing is partnered with a well-established organization in the Fairfax, VA area seeking an Accounting Manager to lead day-to-day accounting...
Full time
Cherry Bekaert
Centreville, VA
3 days ago
Accounting Manager
$80k
...Job Summary: The Accounting Manager will manage and supervise the financial activities of the Virginia operations and will assist the Corporate Controller with the full accounting cycle. The Accounting Manager will be the head of the accounting department in the Virginia...
Work at office
Local area
Abacus Solution Group
Manassas, VA
4 days ago
Customer Experience Coordinator
...Responsibilities encompass coordinating field service technicians' schedules, managing customer inquiries, and handling daily administrative tasks to... ...issues. Ensure prompt and knowledgeable responses to service calls and emails, always demonstrating a customer-centric approach....
Temporary work
Work at office
The Tustin Group
Manassas, VA
5 days ago
Customer Onboarding Manager
$175k - $205k
...services across government, healthcare, financial services, and more.Role OverviewWe are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers from...
Full time
Temporary work
Work at office
Remote work
Flexible hours
ID.me
McLean, VA
4 days ago
Customer Relationship Executive
$100k - $200k
...Develops, organizes and executes client call plans, assessing win probability, and working... ...’s Sector, Division, and Operations management, staff and customers and owns,... ...Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally...
Steampunk
McLean, VA
4 days ago
Director, Customer Value
$218.1k - $363.5k
...offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.Our 30,000+...
Full time
Temporary work
Local area
Worldwide
Adobe Systems
McLean, VA
3 days ago
Senior Director, Customer Advocacy
$175k - $350k
...customer stories, secure participation and external-use permissions, and activate those narratives across channels. This leader will manage a team of two and collaborate closely with Sales, Customer Success, Marketing, executive ambassadors, Investor Relations, Product...
Work experience placement
Work at office
Local area
Flexible hours
Shift work
Appian
McLean, VA
3 days ago
Full Time Assistant Customer Service Manager DLT
...Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance...
Full time
Work at office
Local area
Immediate start
Flexible hours
Harris Teeter
Bristow, VA
4 days ago
National Account Manager
$75k - $110k
...Description Join Team CARFAX as a National Account Manager Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about...
Summer work
Casual work
Work at office
Local area
Immediate start
Night shift
CARFAX
Centreville, VA
4 days ago
Customer Service Supervisor - Full Time
$16.5 - $30.2 per hour
...metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management,...
Hourly pay
Full time
Part time
Seasonal work
Work at office
Flexible hours
Night shift
Whole Foods
McLean, VA
4 days ago
Customer Communications Support Manager
$147k
...employees.ResponsibilitiesAs a Customer Communications Support Manager, you will lead enterprise voice, video, and unified communications... ...room sustainment, VTC scheduling and operations, and contact center technology operations.Provide engineering and operational...
Full time
Contract work
For contractors
Empower ai
Quantico, VA
1 day ago
Federal Customer Program Manager
Federal Customer Program ManagerSummaryThe Federal Customer Program Manager leads the end-to-end delivery of complex IT programs for Federal customers, spanning hardware, software, services, facilities, security, and supply chain. This role has a strong focus on hardware...
Contract work
Dell Technologies
McLean, VA
2 days ago
Customer Care Coordinator
$18 per hour
...Education Development (GED) required Associate or Bachelor’s degree in any field preferred Minimum of 2 years’ experience in a call center setting. Excellent computer, language and reasoning skills Excellent multi-tasking skills over the phone Occasionally requires...
Hourly pay
Temporary work
Local area
Flexible hours
Jushi Holdings Inc.
Manassas, VA
2 days ago
Director, Product Management- Customer Core & Identity Restrictions
$209.5k - $239.1k
...Director, Product Management- Customer Core & Identity Restrictions Product Management at Capital One is a booming, vibrant craft that... ...be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to...
Full time
Part time
Local area
Information Technology Senior Management Forum
McLean, VA
3 days ago
Customer Service Manager
$125k - $175k
...Join a dynamic mission-critical program managing state-of-the-art facilities and infrastructure to ensure seamless operations 24/7. As... ...impact! ESSENTIAL RESPONSIBILITIES Oversee Customer Service Center Operations at multiple campuses including but not limited to...
Hourly pay
Contract work
Local area
Amentum
McLean, VA
5 days ago
Customer Advocacy Manager
...Customer Advocacy Manager Cellebrite's mission is to enable its global customers to protect and save lives by enhancing digital investigations... ...passion for the customer experience, putting customers at the center of every decision Relationship development: an innate...
Cellebrite
McLean, VA
2 days ago
Customer Service Manager
$125k - $175k
...Customer Service Manager Join a dynamic mission-critical program managing state-of-the-art facilities and infrastructure to ensure... ...! ESSENTIAL RESPONSIBILITIES Oversee Customer Service Center Operations at multiple campuses including but not limited to receiving...
Hourly pay
Contract work
Local area
Amentum
McLean, VA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Manager. Be the first to apply!