Account Manager, MDU

Job Description

Job Description

Overview

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration , we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

Responsibilities

The Account Manager, MDU is responsible for managing and growing relationships within assigned multi-dwelling unit (MDU) properties. This role serves as the primary point of contact for property managers, ownership groups, and HOA/POA boards to ensure strong account retention, revenue growth, and service excellence. The Account Manager will drive penetration within existing properties, support new property launches, coordinate cross-functional execution, and deliver exceptional customer experience aligned with Ezee Fiber’s growth strategy.

Qualifications

Account Management & Growth  

• Manage and grow a portfolio of assigned MDU properties to achieve revenue and penetration targets.
• Serve as the primary relationship owner for property managers, developers, and ownership groups.
• Develop account plans to increase resident adoption and reduce churn.
• Identify upsell opportunities including bulk agreements, renewals, and service expansions. 

Partnership & Relationship Management

• Build and maintain strong executive-level and onsite relationships within MDU properties.
• Conduct regular business reviews with property stakeholders.
• Oversee contract renewals and coordinate negotiation support as needed.
• Represent Ezee Fiber at HOA/POA meetings, resident events, and property engagements. 

Cross-Functional Coordination  

• Partner with Construction, Engineering, and Operations to ensure seamless onboarding of new properties.
• Collaborate with Marketing on demand generation campaigns and resident engagement initiatives.
• Coordinate service issue resolution and escalation management to protect customer satisfaction. 

  Performance & Reporting  

• Monitor KPIs including penetration rates, churn, service levels, and revenue growth.
• Maintain accurate CRM records, pipeline updates, and forecasting.
• Provide regular reporting on account health and revenue performance.